ISRAEL CATALA

Specialize In Analyzing, Advising and Educating Customer According To The Consumer

• Laws Of Fair Credit Reporting, As Well With Their Concerns Of Their Personal Credit Reporting
• Optimized credit approval and collection processes, improving operational efficiencies by over 85%
• Obtained and reviewed credit reports, credit references, credit insurance and financial statements to establish credit limits for new accounts
• Investigated and evaluated customers for creditworthiness and potential risk factors
• Contacted clients about verifying account information and updated services, answered questions and resolved concerns to uphold exceptional customer service standards and promote brand loyalty
• Collected data and performed trend and variance analysis to mitigate risk arising from bad debt
• Collaborated with management to evaluate credit strategies and develop improvements
• Prepared reports of findings and recommendations
• Updated client accounts with new information and verified data for informed credit approvals

• Managed account data and verified information with clients, past creditors and other involved parties
• Interviewed credit applicants by telephone or in person to obtain personal and financial data needed to complete credit report

• Upheld high standards of cleanliness, sanitation, and service.
• Arrived on time to customer appointments.
• Maximized passenger satisfaction by keeping vehicles in safe and clean operating condition.
• Transported high-value clients with professionalism and discretion.
• Waited for passengers at designated high-volume locations such as airports and popular nightlife spots.
• Operated party vehicles, buses and town cars.
• Observed city, street and highway driving regulations and took necessary driving precautions when transporting customers.
• Delivered passengers to destinations safely and on time.