Israel Chisem

• Designed and displayed innovative store and window displays using tasteful mannequins and visual images to increase sales.
• Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
• Assisted customers via phone by providing confirmations, answering questions and offering general information.
• Initiated and process monetary transactions for products/services.
• Researched and resolved customer issues.
• Took reservations from patrons by phone or online.

• Managed customer inquiries and complaints via phone, email, and online chat.
• Engaged in conversation with customers to, resolve issues and answer questions about benefit eligibility, products, prices, availability, and order status.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
• Maintained detailed records of customer interactions in the company database.
• Developed strategies for improving response times and efficiency of inquiry resolution process.
• Managed member accounts through a CRM.

• Welcomed students and staff members at the front desk and engaged in friendly conversations while conducting check-in process.
• Maintained electronic file systems for confidential documents.
• Assisted with student registration and testing.
• Made copies, sent faxes, entered data into computer systems, and handled incoming and outgoing correspondence.
• Cultivated professional relationships with guests, improving customer retention through coordinated service.
• Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.

· Captured and developed images following physicians' orders allowing proper diagnosis and treatment.

· Reduced exposure to radiation using beam-restrictive devices and patient shielding techniques.

· Reduced patients' anxiety and enhanced cooperation by educating on procedure details, instructions and expectations.

· Maintained highest levels of quality, safety and patient confidentiality by following hospital and regulatory guidelines when collecting patient information and conducting imaging procedures.

· Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance goals.

· Remained calm and professional in stressful circumstances and effectively diffused tense situations.