Israel Cuahquentzi Aguilar
Plainfield,NJ
Summary
Customer-focused bilingual professional with experience in team leadership, problem-solving and technology driven operations. Skilled in delivering exceptional customer experience and adapting quickly in fast-paced environments. Strong interest in Apple products, ecosystem and helping people find solutions that fit for their needs.
Overview
9
9
years of professional experience
Work History
Amazon Dispatcher & Delivery Associate
TROUGAL LLC
11.2023 - Current
- Promoted from Delivery Associate to Dispatcher within 7 months due to performance and leadership.
- Supervise a fleet of 100+ drivers during peak seasons, ensuring on-time performance and route efficiency.
- Act as point of contact for real-time route adjustments, driver issues, and delivery escalations.
- Maintain safety compliance across teams through regular checks and operational oversight.
- Analyze delivery metrics and support continuous improvement initiatives to meet
- As Delivery Associate: completed 100+ deliveries daily with 98% on-time rate and zero package loss.
- Utilized handheld devices and apps to support drivers and ensure seamless customer deliveries.
Assistant Manager of Food Service
Tutti Baci
08.2021 - 10.2023
- Supervised a team of 10+ employees and scheduled weekly shifts.
- Increased operational efficiency by introducing task rotation strategies.
- Ensured 100% compliance with health and safety regulations.
- Ensured excellent guest experiences by coaching staff on service standards.
Assistant Manager
The Salad House
02.2017 - 08.2021
- Oversaw operations across 3 restaurant locations in NJ.
- Managed daily tasks including supply orders and invoice processing.
- Maintained compliance with all hygiene and food safety regulations.
- Directed team to ensure accurate and timely order dispatching.
Education
Computer Engineering
Union County College
Cranford, NJHigh School Diploma -
Plainfield High School
Plainfield, NJ06.2019
Skills
- Bilingual (English & Spanish)
- Customer Service Excellence
- Technology & Product Knowledge
- Team Collaboration
- Time Management & Task Prioritization
- Problem Solving & Conflict Resolution
Timeline
Amazon Dispatcher & Delivery Associate
TROUGAL LLC
11.2023 - Current
Assistant Manager of Food Service
Tutti Baci
08.2021 - 10.2023
Assistant Manager
The Salad House
02.2017 - 08.2021
Computer Engineering
Union County College
High School Diploma -
Plainfield High School
Similar Profiles
Stacey MangumStacey Mangum
Store Manager at Gunsmoke Firearms LLC Formerly Hi-Caliber LLCStore Manager at Gunsmoke Firearms LLC Formerly Hi-Caliber LLC
Emma LuvianoEmma Luviano
Billing Manager at KDT LLC & KIDS DC, LLCBilling Manager at KDT LLC & KIDS DC, LLC
Kyle HornerKyle Horner
CSR & Logistics Coordinator at Global Plastics, LLC. - MGI International, LLC.CSR & Logistics Coordinator at Global Plastics, LLC. - MGI International, LLC.
Erika MartinezErika Martinez
Critical Care Technician at RWJBarnabas HealthCritical Care Technician at RWJBarnabas Health
Brianna YardeBrianna Yarde
Teachers Assistant at Lightbridge AcademyTeachers Assistant at Lightbridge Academy