Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Israel Estrada

Tijuana ,BC

Summary

I always have perfect attendance, I don't like missing work, And my reputation is very important for me.

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

ACSI
02.2022 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Provided primary customer support to internal and external customers.

Customer Service Representative

Confie Seguros
08.2021 - 02.2022
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.

Customer Service Representative

Domino's Pizza
05.2021 - 08.2021
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Education

No Degree - Mathematics, Biology, And Classical Studies.

John B. Allard School
Turlock
06.2013

Skills

  • Customer Service
  • Senior Leadership Support
  • Oracle PeopleSoft
  • Coordination

Accomplishments

Omployee of the Month.

Languages

English
Full Professional
Spanish
Full Professional

Timeline

Customer Service Representative

ACSI
02.2022 - Current

Customer Service Representative

Confie Seguros
08.2021 - 02.2022

Customer Service Representative

Domino's Pizza
05.2021 - 08.2021

No Degree - Mathematics, Biology, And Classical Studies.

John B. Allard School

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Israel Estrada