Israel Euan
Summary
Versatile and results-driven professional with a strong background in customer service, demonstrated at Air France-KLM through effective problem-solving and high stress tolerance. Skilled in critical thinking and language proficiency, consistently enhancing customer satisfaction and team collaboration. Proven ability to manage multiple tasks efficiently in dynamic environments.
Overview
18
18
years of professional experience
Work History
Airline Customer Service Agent
Air France-KLM
02.2022 - 10.2024
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Handled escalated customer complaints professionally, implementing solutions that addressed concerns adequately.
- Maintained calm under pressure while managing stressful situations involving delayed or canceled flights.
Restaurant Team Member
St. George Tavern
11.2013 - 02.2022
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
- Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
- Addressed customer concerns promptly and professionally, leading to higher levels of customer satisfaction.
Front Desk Agent
Starwood Hotels & Resorts
09.2006 - 07.2011
- Worked flexible hours across night, weekend, and holiday shifts.
- Resolved guest complaints with effective problem-solving, improving overall guest experience.
- Maintained high levels of guest privacy by securely managing personal information.
Education
No Degree - Hospitality Management
New York University
New York, NY10-2013
No Degree - English-as-a-Second-Language Education
LaGuardia Community College
Long Island City, NY06-2013
Bachelor of Arts - Tourism And Hospitality Management
Instituto Campechano
Campeche, Mexico07-2010
Skills
- Customer relations
- Cultural awareness
- Stress tolerance
- Language proficiency
- Critical thinking
- Decision-making
- Team collaboration
- Problem-solving
- Flexible schedule
- Multitasking
Timeline
Airline Customer Service Agent
Air France-KLM
02.2022 - 10.2024
Restaurant Team Member
St. George Tavern
11.2013 - 02.2022
Front Desk Agent
Starwood Hotels & Resorts
09.2006 - 07.2011
No Degree - Hospitality Management
New York University
No Degree - English-as-a-Second-Language Education
LaGuardia Community College
Bachelor of Arts - Tourism And Hospitality Management
Instituto Campechano
Similar Profiles
Jamal BELAHYANEJamal BELAHYANE
Généraliste RH et Projet at AIR FRANCE KLMGénéraliste RH et Projet at AIR FRANCE KLM
Natalia MontesNatalia Montes
Passenger Handling Supervisor at Air France-KLMPassenger Handling Supervisor at Air France-KLM
Galina BirdGalina Bird
Passenger Service Agent at Air France-KLMPassenger Service Agent at Air France-KLM