Israel Gutierrez
La Puente,United States
Summary
Dedicated and adaptable professional with extensive experience in customer service, sales, and retail operations. Recently graduated with a Bachelor of Science in Kinesiology, emphasizing Rehabilitation and Therapeutic Exercise. Proven track record of leadership and team collaboration, having progressed from Crew Member to Assistant Manager at Planet Fitness. Bilingual and skilled in effective communication, with hands-on experience as an intern under a certified athletic trainer, focusing on injury assessment and rehabilitation techniques. Committed to delivering exceptional service and fostering a positive environment.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Assistant Manager
Planet Fitness
12.2021 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Key Holder Supervisor
Pepboys
04.2019 - 12.2021
- Supervise daily store operations, including opening and closing procedures.
- Provide leadership and support to staff, ensuring effective teamwork.
- Assist customers with product inquiries and facilitate sales transactions.
- Monitor inventory levels and maintain store appearance for optimal customer experience.
Building & Lumber Associate
Home Depot
10.2018 - 04.2019
- Assist customers in selecting and purchasing building materials, ensuring they find the right products for their projects.
- Learn to cut wood and handle various lumber materials according to customer specifications.
- Maintain knowledge of merchandise, including product features, benefits, and application.
- Ensure the department is clean, organized, and well-stocked, providing a pleasant shopping experience.
Restaurant Server
Slurpin Ramen
04.2017 - 10.2018
- Greet and assist guests, take orders, and provide menu recommendations.
- Serve food and drinks promptly while maintaining quality standards.
- Process payments accurately and maintain a clean dining area.
- Collaborate with kitchen staff to ensure efficient service and address customer needs.
General Helper/Supervisor
168 Market
05.2015 - 02.2017
- Supervise and train general helpers in daily tasks, including stocking, cleaning, and customer assistance.
- Maintain store cleanliness and organization, ensuring a welcoming atmosphere for customers.
- Assist with inventory management, including receiving and arranging merchandise.
- Address customer inquiries and resolve issues promptly to enhance the shopping experience.
Education
Bachelor of Science - Kinesiology
University of California - Los Angeles
Los Angeles, CA05.2024
Associate of Science - Kinesiology
Pasadena City College
Pasadena, CA09.2020
Skills
- Proficient in Microsoft Word and Excel
- Strong communication and leadership abilities
- Bilingual (English/Spanish)
- Knowledgeable in automotive parts and service
- Experience in customer service and team collaboration
- Adaptable and reliable, able to work with minimal supervision
- Enthusiastic learner, particularly in Kinesiology and rehabilitation practices
Certification
- First Aid/CPR Certified
Internship Experience
- Intern under a certified athletic trainer, completing hours primarily at Alhambra High School, Mountain View High School, and various events, including:
- Fortune Fencing Tournament (Ontario, CA)
- Swords Fencing Tournament (Torrance, CA)
- LA Surf FC (San Marino High School)
- Gained practical knowledge in:
- Taping techniques (ankles, wrists, hands)
- Concussion evaluation and assessment
- Rehabilitation plan development for injured athletes
- Performing special tests for different types of injuries
Timeline
Assistant Manager
Planet Fitness
12.2021 - Current
Key Holder Supervisor
Pepboys
04.2019 - 12.2021
Building & Lumber Associate
Home Depot
10.2018 - 04.2019
Restaurant Server
Slurpin Ramen
04.2017 - 10.2018
General Helper/Supervisor
168 Market
05.2015 - 02.2017
Bachelor of Science - Kinesiology
University of California - Los Angeles
Associate of Science - Kinesiology
Pasadena City College
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