Hi, I’m
Katelyn Masters
Jacksonville Beach,FL
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving. Forward thinking and adept at managing large teams and achieving challenging objectives.
Overview
12
years of professional experience
1
Certification
Work History
Carrabba's Italian Grill
Senior Manager
02.2020 - Current
Job overview
- Provided strong leadership to enhance team productivity and morale.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Executed appropriate staffing and budgetary plans to align with business forecasts.
- Consolidated vendors and renegotiated contracts to optimize costs.
- Developed and implemented new filing systems to improve organizational efficiency and productivity.
- Ordered new equipment and inventory and scheduled repairs for damaged equipment.
- Modified inventory control programs to maintain and enhance annual business plan.
- Examined quarterly financials to determine business operating capacity.
- Implemented and developed operational standards, policies and procedures.
- Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.
- Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
Southern Kitchen & Bar
General Manager
01.2019 - 02.2020
Job overview
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with suppliers through account development.
- Maximized efficiency by coaching and mentoring over 50 personnel on management principles, industry practices, company procedures and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
- Completed payroll for 50 employees and maintained detailed records of procedures.
- Eliminated discrepancies in finances by expertly documenting expenses, monitoring income, handling bank deposits and managing statements.
- Reviewed and processed employee expense reports and vendor invoices for payment.
- Monitored, verified and approved invoices and reviewed balances using financial software to assess balance sheet for variances.
- Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
- Maintained and processed invoices, deposits and money logs.
Slider's Oyster Bar
Assistant General Manager/Interim General Manager
06.2017 - 01.2019
Job overview
- Resolved problems promptly to elevate customer approval.
- Handled cash accurately and prepared deposits.
- Motivated, trained and disciplined over 50 employees to maximize performance.
- Managed team schedule with eye for coverage needs and individual strengths.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Mentored and motivated team members to achieve challenging business goals.
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Delivered full-scale business strategies resulting in increased customer satisfaction and operational enhancement.
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
- Built customer loyalty by devising promotions and products according to customer needs and budget.
- Cultivated performance-based culture based on individual accountability, goal attainment and team achievement.
BJs Restaurant & Brewhouse
Server/Bartender/Bookkeeper/QC Manager
04.2012 - 06.2017
Job overview
- Cultivated warm relationships with regular customers.
- Supported needs of 60 - person wait staff who attended to specific needs of countless customers daily for casual family dining restaurant with social relevancy and intentionality.
- Kept track of event finances, initial deposits, due payments and final balances.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Maximized performance by monitoring daily activities and mentoring team members.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Maintained and processed invoices, deposits and money logs.
- Reviewed and filed financial documents, coded accounting entries for data processing and posted daily receipts and payments in accordance with all corporate protocols.
Education
Southern New Hampshire University, ONLINE
Bachelor of Arts from Industrial Psychology
12.2020
Florida State College At Jacksonville, Jacksonville, FL
Associate of Arts from General Education
12.2017
Skills
- Food and Beverage Service
- Cool Under Pressure
- Transactions and Cash Handling
- Warm and Friendly
- Employee Coaching and Motivation
- Staff Management
- Strategic Planning
- Conflict Resolution
- Scheduling and Coordinating
- Administration and Reporting
- Managing Employee Relations
Certification
- Prometrics Manager Certified 2019-2025
- Manager of the Quarter:
Q1: 2022
Q2: 2023
- Green Apron Distinction (Bar/Serve) - BJ's Restaurant & Brewhouse
Timeline
Senior Manager
Carrabba's Italian Grill
02.2020 - Current
General Manager
Southern Kitchen & Bar
01.2019 - 02.2020
Assistant General Manager/Interim General Manager
Slider's Oyster Bar
06.2017 - 01.2019
Server/Bartender/Bookkeeper/QC Manager
BJs Restaurant & Brewhouse
04.2012 - 06.2017
Southern New Hampshire University
Bachelor of Arts from Industrial Psychology
Florida State College At Jacksonville
Associate of Arts from General Education
- Prometrics Manager Certified 2019-2025
- Manager of the Quarter:
Q1: 2022
Q2: 2023
- Green Apron Distinction (Bar/Serve) - BJ's Restaurant & Brewhouse
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