Israel McKenzie
Johnson City,Tennessee
Summary
Current student looking to join the workforce to gain real-world experience. Ability to complete tasks on time in both individual and team settings. Dependable and reliable, ready to learn and grow with your company. An adaptable student with knowledge of account development, brand management, and client relations. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised for teamwork by my peers, I can be relied upon to help your company achieve its goals.
Overview
9
9
years of professional experience
Work History
Social Work Case Manager
Families Free
Johnson City, TN
02.2023 - Current
- Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations, and procedural costs.
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Provided crisis intervention services in emergency situations.
- Maintained detailed records of client interactions and case management activities.
BARISTA
starbucks
09.2019 - 02.2023
- Maintained inventories by replenishing coffee bean supply and stocking brewing equipment
- Prepared and packaged mobile and delivery orders for patrons
- Answered customer phone calls and appropriately addressed questions and complaints
- Presented and explained drink menu, answering questions to educate customers
- Memorized or referenced readily accessible information to relay to customers
- Welcomed customers and answered questions regarding menu items and preparation methods
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
12W
Us Army Reserve
10.2014 - 10.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Education
BBA - Marketing
East Tennessee State University
Johnson City, TN05.2025
Associate of Applied Science -
Northeast State Community College
Blountville, TN05-2020
Skills
- Marketing Analytics
- Database Skills
- Grammatical Skills
- Corporate Communications
- Microsoft PowerPoint
- Market Positioning
- Assessment Skills
- Quality Improvements
- Client Advocacy
- Crisis Management Plans
- Electronic Health Records
- Data Analysis
Affiliations
- AMA ETSU Chapter
Timeline
Social Work Case Manager
Families Free
02.2023 - Current
BARISTA
starbucks
09.2019 - 02.2023
12W
Us Army Reserve
10.2014 - 10.2022
BBA - Marketing
East Tennessee State University
Associate of Applied Science -
Northeast State Community College
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