Israel Mondragon
San Jose
Summary
Experienced support technician with expertise in customer service and IT solutions. Proven track record of enhancing efficiency and satisfaction through innovative troubleshooting. Highly skilled in network management and system maintenance.
Developed technical problem-solving skills and hands-on expertise in wiring and troubleshooting in fast-paced environment. Proven ability to adapt and learn new systems and technologies. Seeking to transition into new field where these transferable skills can be leveraged for impactful results.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Low Voltage Technician
Direct Line Group
11.2024 - 03.2025
- Conducted troubleshooting and repairs on wiring and equipment to ensure optimal performance.
- Collaborated with project teams to execute installations according to technical specifications.
- Improved system efficiency through regular maintenance checks and upgrades of existing infrastructure.
Security Officer
GardaWorld Security
09.2024 - 03.2025
- Monitored premises to ensure safety and security of personnel and property.
- Conducted regular patrols, identifying and addressing potential security threats.
- Implemented access control procedures to regulate entry of individuals and vehicles.
- Responded promptly to alarms and emergencies, coordinating with law enforcement as needed.
Electrical Apprentice
Helix Electric
09.2023 - 12.2023
- Assisted in installation and maintenance of electrical systems under supervision.
- Utilized hand and power tools for wiring, conduit bending, and fixture installation.
- Followed safety protocols and regulations to ensure compliance on job sites.
- Collaborated with senior electricians to troubleshoot electrical issues efficiently.
Education
Graduate Certificate - IT Support Specialist
CET Trade School
San Jose, CA11-2025
Graduate Certificate - Electrical Apprentice Trainee
Cet Trade School For Emploment Traning
San Jose, CA08-2023
High School Diploma -
Escuela Popular
San Jose, CA03-2017
Skills
- Technical Support
- Troubleshooting
- Network Management
- Customer Service
- System Maintenance
- IT Security
Accomplishments
- Implemented a troubleshooting guide reducing escalations by 25%
- Developed a training manual used by 100+ new hires
Certification
IT Support certificate
ET Card electrical Trainee apprentice
Osha 10 Training
Guard Card security
Timeline
Low Voltage Technician
Direct Line Group
11.2024 - 03.2025
Security Officer
GardaWorld Security
09.2024 - 03.2025
Electrical Apprentice
Helix Electric
09.2023 - 12.2023
Graduate Certificate - IT Support Specialist
CET Trade School
Graduate Certificate - Electrical Apprentice Trainee
Cet Trade School For Emploment Traning
High School Diploma -
Escuela Popular