Israel Polatchek
IT Processional
Brooklyn,NY
Summary
Dedicated and versatile IT professional with over 2 years of experience in various technology areas, including desktop troubleshooting, VoIP phone configuration, server management, and scripting environments. Skilled in helpdesk support, system and network administration. Known for excellent customer service, communication, collaboration, and problem-solving abilities. Quick learner, adept at adopting new systems and continuously seeking to expand knowledge and efficiency in the workplace.
Overview
1
1
Certification
Work History
Support Level 2 and System Administrator
Hamaspik of Kings IT Dept.
- Current
- Overseeing PC hardware and OS installation, managing phone/VOIP systems, implementing company content filtering, and firewall management (currently using Livigent and SonicWall)
- Collaborating with teams to automate tasks, optimizing workforce efficiency
- Coordinating with external vendors as needed.
Skills
- Hardware and Software Setup and Troubleshooting
- Active Directory, Windows Server Management
- Understanding of Group Policy, Windows OS
- Command Line Interface (CLI), PowerShell
- Networking Tools, TCP/IP, OSI Model
- Cloud/Virtualization Technologies
- Basic Cybersecurity Methodologies
Websites
Certification
CompTIA A+ Certified
Additional Information
Passionate about technology, teamwork, and customer support. Highly motivated, hardworking, and thrive in an organized environment. Committed to continuous learning and professional development.
Projects
Lead on PC Hardware and OS Installation: Spearheaded the setup and configuration of computer systems. Phone/VOIP System Management: Managed and enhanced the organization's phone systems and features using Mongotel VoIP Solutions. Content Filtering and Firewall Implementation: Administered content filtering using Livigent and managed firewall operations with SonicWall. Automation of Tasks: Collaborated in automating various tasks, contributing to increased efficiency and optimization of the workforce.
Timeline
Support Level 2 and System Administrator
Hamaspik of Kings IT Dept.
- Current
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