Isreal McCarroll

• Administration needs (Reset passwords, File Sharing, Employee hiring / transfers / terminations)
• Sole weekend IT technician and primary contact for Family floor Bowling Alley and restaurant POS Systems
• Setup and maintain PCs, laptops, and promo TVs across the resort
• Document worklogs and wiki IT information
• Remote into employee computers for troubleshooting (or C string into folders)
• Contact 3rd party vendors and grant them access to internal systems
• Support Active Directory, PBX systems, and mobile device management via Mirador
• Menu changes to food and beverages items via Infogenesis
• Setup laptops and hardware for special events (ie: weekly giveaways for Player's Club members)
• Extremely courteous service to all team members and guests

Provided guest support across bowling alley and arcade operations

• Promoted to Development Director in 2021, showcasing outstanding leadership and management skills
• Implemented (and continuously updated) an embedded QA processes
• Directed internal and outsourced QA teams to ensure product quality across game features
• Managed resources, approved timecards, and guided test plan reviews with cross-functional teams
• Conducted off-hour meetings for global teams; validated server updates pre-release
• Ensured continuous QA involvement in meetings, facilitating daily email updates on product testing
• Experience in various test management tools (Test Rail, Jira, etc)
• 1 year 9 months

• Oversaw growing QA teams, including hiring, mentoring, and performance evaluations
• Spearheaded QA participation in agile cycles, ensuring daily status updates and task delegation
• Approved annual QA Merit and Bonus increases, and approved weekly QA timecards
• Conducted daily review of QA workload, effectively delegating tasks to team members while providing necessary support
• Transitioned to Electronic Arts after its acquisition of Glu Mobile in 2021
• 6 years 5 months

• Led QA efforts for annual iterations of 1st party titles, including "Tap Sports Baseball," "Tap Sports Football," and "Deer Hunter."
• Served as the QA Hiring Manager, responsible for interviewing, hiring, and training new QA team members.
• Conducted heavy game testing through Unity, including modifying XML to adjust game events and rewards, verifying small scripts or snippets of code, and editing code to adjust certain game aspects to make testing more efficient (ie: reduce game play to 2 minutes in code to quickly finish games and verify a Playoff game triggers, etc)
• Utilized Perforce to update and check out the latest development branches, upload documentation, or just check the Diffs between versions for testing purposes.
• Create and maintain comprehensive test plans for all Glu Mobile Sports titles
• Provided support for Production tasks when needed
• 2 years 5 months

• Built and trained QA teams; many promoted to lead roles
• Managed 6–14 person QA teams for web and mobile titles; developed smoke tests and test plans
• Participated in agile ceremonies, spec reviews, and post-mortems; reported bugs and metrics to execs
• Learned and used Unity and JavaScript to support design/debugging efforts
• 5 years 8 months

• Conducted QA for PS2, PS3, and PSP titles; ensured compliance with TRC requirements
• Led 4–12 person QA teams on multiplayer testing using LAN and online environments
• Created test plans and mentored junior testers
• 4 years 7 months