Ryland Petro
Information Technology
Newville,PA
Summary
IT Technician actively pursuing the Cisco Certified Network Associate (CCNA) certification. Ability to effectively communicate and problem solve technical issues, and properly document them. Collaborate with team members and work successfully independently. Experience with prioritizing and managing co-current tasks. Customer-oriented with excellent communication and problem-solving skills.
Overview
18
18
years of professional experience
Work History
Information Technology Technician
Carlisle Construction Materials
10.2021 - 09.2025
- Set up hardware and software in optimal configurations to meet network performance requirements and Investigated and corrected problems with printers, copiers and other peripheral devices.
- Optimized system functionality through diligent monitoring of performance metrics and making necessary adjustments as needed.
- Streamlined troubleshooting processes for faster issue resolution by creating detailed documentation of IT infrastructure.
- Supported users during company-wide technology migrations, training staff members on how to effectively utilize new tools for increased productivity.
- Provided dedicated and confidential IT support to the company President, ensuring seamless technology operations for critical business functions.
- Maintained mission-critical systems for the executive office, ensuring maximum uptime and data integrity which consisted of dedicated on site support for the executive building.
- Provided support to the networking team by traveling to multiple sites for network refreshes and assisted with setup and configurations of networking equipment to better support our user base.
Team Lead
Distribution Management
01.2015 - 01.2021
- Supervised a team of 15-20 employees, ensuring efficiency and organization, while maintaining a positive and effective work environment
- Coordinated the daily operations regarding shipping/receiving, inventory management, order fulfillment, and task management
- Utilized a GOLD ticketing system to record and track user incidences while relaying information to Tier II staff and Network Administrators
- Assisted with onboarding of new hires in ordinance with the Human Resource Team
Warehouse Associate
EPE
01.2013 - 01.2015
- Responsible for achieving production requirements.
- Maintain a safe clean work environment; pallet area workstations and shipping area.
- Load and unload designated trailers and/or route trucks.
- Stacking and storing merchandise in the appropriate area according to established sequences and procedures
Trainer
McDonalds
01.2008 - 01.2013
- Provided excellent customer care and conflict resolution
- Ensured restaurant cleanliness in accordance with Occupational Safety and Health Administration standards
- In charge of training new hires
- Close interaction with management to adhere restaurants vision
Education
Information Technology Security Administrator - Information Technology
MyComputerCareer
North Carolina10.2021
Skills
- VOIP
- LAN/WAN/VLAN
- VMWare, Virtual PC
- Monitor System Issues
- Diagnose, maintain, & repair
- Installations & updates
- Security packages
- Troubleshooting
- Active Directory & Remote VPN (Zscaler and Global Protect)
- Disaster Recovery & Anti-virus
- Windows 7/8/10/11
- Identify types of Malware
- Microsoft Firewalls
Quality control
- Network administration and maintenance
Timeline
Information Technology Technician
Carlisle Construction Materials
10.2021 - 09.2025
Team Lead
Distribution Management
01.2015 - 01.2021
Warehouse Associate
EPE
01.2013 - 01.2015
Trainer
McDonalds
01.2008 - 01.2013
Information Technology Security Administrator - Information Technology
MyComputerCareer
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