Joel Hammond
Miramar
Summary
Dedicated Information Technology Technician with strong troubleshooting abilities and a focus on customer service. Committed to maintaining network integrity and empowering users through proactive cybersecurity training and technical support.
Overview
8
8
years of professional experience
Work History
Information Technology Technician
Florida National University
Hialeah
09.2022 - Current
- Installed and configured hardware and software for faculty and staff to optimize functionality.
- Provided prompt technical support to students during computer labs and classes.
- Maintained network systems to ensure reliable connectivity across campus facilities.
- Collaborated with team members to enhance system performance and reliability.
- Utilized Active Directory to reset employee passwords efficiently.
- Documented IT processes and procedures to enhance user reference and training.
- Educated users on best practices for cybersecurity and software utilization to promote safe technology use.
- Installed security cameras across campus to enhance overall security.
Technical Support Representative
CoreLogic
Sunrise
01.2022 - 09.2022
- Documented customer interactions and troubleshooting steps to enhance future reference.
- Collaborated with team members to streamline customer support processes.
- Demonstrated advanced product knowledge to resolve customer issues efficiently.
- Assisted customers with technical issues through email, live chat, and telephone to ensure timely resolutions.
- Documented customer interactions and troubleshooting steps in system for future reference.
Information Technology Support Specialist
Metric Engineering
Kendall
09.2020 - 10.2021
- Monitored IT systems for performance issues and resolved them promptly.
- Supported users in efficiently troubleshooting IT-related problems, enhancing overall user satisfaction.
- Resolved end-user technical issues through effective troubleshooting.
- Monitored IT systems for performance issues and resolved them promptly to maintain optimal operational efficiency.
- Configured user account permissions to ensure secure access to systems. and ensured secure access to company systems.
- Documented IT support procedures and maintained knowledge base articles.
- Tracked inventory of IT equipment, ensuring accurate records of laptops and desktops., including laptops and desktops.
Grocery Stocker
Publix
Davie
04.2018 - 09.2020
- Stocked shelves with groceries to ensure product availability and organization.
- Monitored inventory levels and reported discrepancies to management for resolution.
- Operated equipment, including pallet jacks, for safe transportation of merchandise.
- Assisted customers in locating products and answered inquiries about store offerings.
Education
Bachelor of Science -
Florida National University
Hialeah, FL09-2025
Associate of Science -
Broward College
Fort Lauderdale, FL01-2020
High School Diploma -
Pembroke Pines Charter High School
Pembroke Pines, FL05-2016
Skills
- Network troubleshooting
- Customer service and support
- Technical support and documentation
- Cybersecurity training
- Inventory management
- Active Directory administration
- Hardware installation
- Help desk support
- VoIP setup
Timeline
Information Technology Technician
Florida National University
09.2022 - Current
Technical Support Representative
CoreLogic
01.2022 - 09.2022
Information Technology Support Specialist
Metric Engineering
09.2020 - 10.2021
Grocery Stocker
Publix
04.2018 - 09.2020
Bachelor of Science -
Florida National University
Associate of Science -
Broward College
High School Diploma -
Pembroke Pines Charter High School