Issa LeBlanc
Houston,TX
Summary
Accomplished Branch Manager with a proven track record at JPMorgan Chase, enhancing customer satisfaction and exceeding sales targets through expert branch operations management and exceptional coaching abilities. Fostered key client relationships and led a team to drive revenue growth, demonstrating both financial advising acumen and relationship-building prowess.
Experienced with managing branch operations and driving team performance to achieve business goals. Utilizes strategic planning and effective leadership to enhance operational efficiency. Track record of fostering strong client relationships and implementing successful financial strategies.
Energetic and results-driven, possessing strong foundation in leadership and operational management. Adept in financial oversight and staff development, ensuring efficient branch performance and customer satisfaction. Dedicated to driving organizational growth and fostering positive team environment.
Overview
24
24
years of professional experience
Work History
Branch Manager
JPMorgan Chase
04.2007 - Current
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Consulted customers to boost product sales and services.
- Developed and led team of financial advisors, enhancing their skills with comprehensive training programs.
Salea Manager
Goodwill Industries Inc.
10.2001 - 08.2003
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
Sales Representative
Calling Solutions Inc
09.2000 - 10.2001
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
Education
Bachelor Of Science - Psychology & Behavioral Science
University of Houston - Clear Lake
Houston, TX05.2008
Associate In Psychology - Behavioral Sciences
San Jacinto College
Houston, TX05.2005
Skills
- Branch operations management
- Customer service
- Customer relationships
- Coaching and mentoring
- Relationship building and management
- Client relationship management
- Sales management
- Sales expertise
- Financial advising
- Upselling and cross selling
Licenses
FINRA Series 6: Investment Company and Variable Contracts Products Representative
FINRA Series 63 - Uniform Securities Agent
State Law Exam
Health & Life Insurance Agent [Including
Annuities & Variable Contracts]
License
FINRA Series 6: Investment Company and Variable Contracts Products Representative
FINRA Series 63 - Uniform Securities Agent
State Law Exam
Health & Life Insurance Agent [Including
Annuities & Variable Contracts]
NMLS (Nationwide MultiState/Mortgage
Licensing System and Registry)
Timeline
Branch Manager
JPMorgan Chase
04.2007 - Current
Salea Manager
Goodwill Industries Inc.
10.2001 - 08.2003
Sales Representative
Calling Solutions Inc
09.2000 - 10.2001
Bachelor Of Science - Psychology & Behavioral Science
University of Houston - Clear Lake
Associate In Psychology - Behavioral Sciences
San Jacinto College
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