ISAAC ENDRES
Altamonte Springs,FL
Summary
Results-driven sales professional skilled in upselling and nurturing customer relationships. Demonstrates strong capability in assessing needs, delivering tailored solutions, and resolving inquiries with clear communication. Experience in coordinating day-to-day operations within the flight industry ensures efficient management of time-sensitive requests, enhancing customer satisfaction and loyalty.
Overview
12
12
years of professional experience
Work History
Flight operations coordinator
Fly Alliance
04.2026 - Current
- Coordinated flight details, facilitating communication among customers, crew, and internal teams to ensure smooth operations.
- Coordinate flight details and communicate between customers, crew, and internal teams.
- Respond to customer needs and operational issues with clear, professional communication.
- Balanced multiple priorities, ensuring strong follow-through and high-quality customer service in fast-paced environments.
Contractor
Ramsey Construction
03.2026 - 06.2026
- Managed daily project needs, ensuring clear communication with supervisors and coworkers.
- Adjusted workflow to meet evolving project demands, solve problems, and complete assigned work safely and efficiently.
- Supervised project teams to ensure adherence to safety protocols and building regulations.
- Coordinated scheduling and resource allocation for multiple construction projects simultaneously.
- Mentored junior contractors in best practices for efficient workflow and quality assurance.
Bartender
Coasters Taphouse
11.2025 - 06.2026
- Developed customer relationships through attentive service and tailored recommendations.
- Recommended products and drinks to enhance customer experience; managed POS, payments, and inventory.
- Crafted signature cocktails and ensured consistency in beverage quality.
- Managed bar inventory, tracking supplies to minimize waste and optimize stock levels.
- Trained and mentored junior bartenders on mixology techniques and customer service standards.
Bartender / Server
Fishlips Waterfront Bar & Grill
04.2020 - 06.2026
- Recommended food and beverage options tailored to customer preferences and budget, enhancing overall dining experience.
- Employed upselling strategies to increase average check size, positively impacting revenue.
- Trained new bartenders on service standards and product knowledge, ensuring consistent service and operational efficiency.
Service Manager / Level B Technician I
Leroys Great Bear Tire
11.2014 - 07.2018
- Facilitated communication with customers and staff to clarify service needs and ensure workflow continuity.
- Coordinated daily service tasks, ensuring organization, accuracy, and attention to detail.
- Led service team to enhance customer satisfaction and retention.
- Oversaw daily operations to ensure efficient workflow and effective resource allocation.
- Developed training programs for staff, improving service delivery standards.
Education
High School Diploma -
Champlin Park High School
Champlin, MN01-2011
Skills
- Operational decision making
- Time management
- Dependable and punctual
- Sales strategies
- Upselling
- Flight coordination
- Emergency response planning
- Navigation systems
- Teamwork and collaboration
- Crisis management
- Flight planning
Additional Experience
Mizu Japanese Restaurant — Server | Valley Tap House — Server / Bartender | Lucky 13 Bar & Grill — Bartender / Server | Bar A Bline — Bartender / Server | Culver's Restaurant — Cashier / Customer Service
Software
Microsoft Office
Word
Excel
Powerpoint
Google Docs
Timeline
Flight operations coordinator
Fly Alliance
04.2026 - Current
Contractor
Ramsey Construction
03.2026 - 06.2026
Bartender
Coasters Taphouse
11.2025 - 06.2026
Bartender / Server
Fishlips Waterfront Bar & Grill
04.2020 - 06.2026
Service Manager / Level B Technician I
Leroys Great Bear Tire
11.2014 - 07.2018
High School Diploma -
Champlin Park High School