ISAAC ENDRES
Fly Alliance
Altamonte Springs,FL
12
years of professional experience
Results-driven sales professional skilled in upselling and nurturing customer relationships. Demonstrates strong capability in assessing needs, delivering tailored solutions, and resolving inquiries with clear communication. Experience in coordinating day-to-day operations within the flight industry ensures efficient management of time-sensitive requests, enhancing customer satisfaction and loyalty.
Work History
Flight operations coordinator
6 Months- Coordinated flight details, facilitating communication among customers, crew, and internal teams to ensure smooth operations.
- Coordinate flight details and communicate between customers, crew, and internal teams.
- Respond to customer needs and operational issues with clear, professional communication.
- Balanced multiple priorities, ensuring strong follow-through and high-quality customer service in fast-paced environments.
Contractor
3 Months- Managed daily project needs, ensuring clear communication with supervisors and coworkers.
- Adjusted workflow to meet evolving project demands, solve problems, and complete assigned work safely and efficiently.
- Supervised project teams to ensure adherence to safety protocols and building regulations.
- Coordinated scheduling and resource allocation for multiple construction projects simultaneously.
- Mentored junior contractors in best practices for efficient workflow and quality assurance.
Bartender
7 Months- Developed customer relationships through attentive service and tailored recommendations.
- Recommended products and drinks to enhance customer experience; managed POS, payments, and inventory.
- Crafted signature cocktails and ensured consistency in beverage quality.
- Managed bar inventory, tracking supplies to minimize waste and optimize stock levels.
- Trained and mentored junior bartenders on mixology techniques and customer service standards.
Bartender / Server
6 Years 2 Months- Recommended food and beverage options tailored to customer preferences and budget, enhancing overall dining experience.
- Employed upselling strategies to increase average check size, positively impacting revenue.
- Trained new bartenders on service standards and product knowledge, ensuring consistent service and operational efficiency.
Service Manager / Level B Technician I
3 Years 8 Months- Facilitated communication with customers and staff to clarify service needs and ensure workflow continuity.
- Coordinated daily service tasks, ensuring organization, accuracy, and attention to detail.
- Led service team to enhance customer satisfaction and retention.
- Oversaw daily operations to ensure efficient workflow and effective resource allocation.
- Developed training programs for staff, improving service delivery standards.
Education
High School Diploma
Skills
Operational decision making
Time management
Dependable and punctual
Sales strategies
Upselling
Flight coordination
Emergency response planning
Navigation systems
Teamwork and collaboration
Crisis management
Flight planning
Additional Experience
Mizu Japanese Restaurant — Server | Valley Tap House — Server / Bartender | Lucky 13 Bar & Grill — Bartender / Server | Bar A Bline — Bartender / Server | Culver's Restaurant — Cashier / Customer Service
Software
Microsoft Office
Word
Excel
Powerpoint
Google Docs
Timeline
Flight operations coordinator
Fly Alliance
04.2026 - CurrentRead More
Contractor
Ramsey Construction
03.2026 - 06.2026Read More
Bartender
Coasters Taphouse
11.2025 - 06.2026Read More
Bartender / Server
Fishlips Waterfront Bar & Grill
04.2020 - 06.2026Read More
Service Manager / Level B Technician I
Leroys Great Bear Tire
11.2014 - 07.2018Read More
Champlin Park High School
High School Diploma
Read More