Issac Kent
Victorville,California
Summary
Experienced leader with strong background in guiding teams, managing fast paced environments, and achieving critical objectives. Excels in developing a efficient work place, ensuring high standards, and aligning efforts with company goals. Known for collaborative approach and commitment to excellence.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
6
6
years of professional experience
Work History
Shift Lead Manager
McDonald's
07.2020 - Current
- Supervise employees and oversee quality compliance with company standards for food and services.
- Advise new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Exercise composure under pressure and in escalated customer service scenarios.
- Cooperate with coworkers to improve customer experience and manage storefront.
- Set overall vision and provide team leadership.
- Utilize interpersonal communication skills to enhance customer experience and add value to each interaction.
- Troubleshoot equipment to reduce service calls and downtime.
Network Cabling Technician
Keith Burgess
10.2024 - 03.2025
- Worked closely with network administrators and server engineers to deliver quality service.
- Troubleshot cable, underground junction boxes and conduit by utilizing specialized equipment and devices.
- Installed and configured new devices and system components.
- Identified and reported equipment malfunctions, defective parts and materials to appropriate supervisor.
Furniture Mover
Robert Harshberger
06.2019 - 03.2020
- Loaded and unloaded trucks with customer possessions or merchandise weighing up to 200 lbs.
- Followed verbal and written instructions to properly move and ship products.
- Moved furniture and boxes using utility dolly and truck ramp.
- Disconnected and reconstructed furniture by removing headboards from bed frames, unscrewing mirrors from dressers, etc.
Education
High School Diploma -
Summit Leadership Academy
Hesperia, CA06-2021
Skills
- Strong Leader
- Punctual and reliable
- Proficient in computers
- Excellent communication skills
Timeline
Network Cabling Technician
Keith Burgess
10.2024 - 03.2025
Shift Lead Manager
McDonald's
07.2020 - Current
Furniture Mover
Robert Harshberger
06.2019 - 03.2020
High School Diploma -
Summit Leadership Academy
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