Issac McDonald

Work History

Center Supervisor

CSL Plasma

06.2022 - Current

Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Handled customer complaints and resolved issues.
Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Monitored workflow to improve employee time management and increase productivity.
Maintained compliance with company policies, objectives, and communication goals.
Achieved results by working with staff to meet established targets.
Conducted routine inspections to check quality and compliance with established specifications.

Phlebotomist

CSL Plasma

04.2022 - Current

Enhanced patient experience through compassionate care and communication during blood draw procedures.
Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
Maintained high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
Centrifuged blood samples as outlined in clinical protocols.
Completed proper sanitation and cleaning of equipment and work areas between patients.
Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
Tracked collected specimens by initialing, dating, and noting times of collection.
Stocked phlebotomy cart or carrier with appropriate supplies.

Medical Receptionist

CSL Plasma

07.2021 - Current

Coordinated patient scheduling, check-in, check-out and payments for billing.
Helped patients complete necessary medical forms and documentation.
Managed high call volumes, directing calls to appropriate departments while maintaining polite and professional demeanor.
Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
Sanitized, restocked, and organized exam rooms and medical equipment.
Documented vital signs and health history for patients in clinic and hospital environments.

Senior Plasma Processor

CSL Plasma

05.2020 - Current

Kept supplies organized and well-stocked, requesting more supplies and avoiding unnecessary testing delays.
Removed samples of plasma following good practices to achieve accurate test results.
Maintained strict aseptic fields when collecting plasma samples, minimizing staff infection risks.
Collect plasma samples with focus on accuracy and adherence to aseptic techniques.
Troubleshot problems with equipment and recalibrated devices or brought serious concerns to supervisor for handling.

Customer Service Associate

Stripes Convenience Stores

04.2019 - 10.2019

Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Informed customers about special promotions and provided detailed information for various products.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Worked flexible schedule and extra shifts to meet business needs.

Apprentice Electrician

H&K Electrical

05.2014 - 12.2018

Worked under supervision of Journeyman Electrician to learn trade and develop electrical knowledge.
Understood and used proper tools and equipment to install and maintain electrical systems.
Pulled wire through conduits and through holes in walls and floors.
Organized materials and tools in to maintain clean and neat work areas.
Followed all safety procedures and guidelines to promote safety while working on electrical systems.
Read and interpreted blueprints and electrical schematics to determine layout of electrical systems.

Audio Visual Technician

Anderson Audio Visual

05.2008 - 12.2014

Set up projectors, laptops and microphones for live presentations.
Provided technical support to event staff and presenters, reducing technical issues and delays.
Maintained and troubleshot audio and visual equipment to minimize downtime.
Tested and calibrated audio and visual equipment to verify proper operation.
Performed service and system maintenance as directed.

Active Duty Military

United States Coast Guard

05.2004 - 11.2007

Operated wheeled and tracked vehicles and communications equipment.
Educated newer members on ships inner workings, answered questions and provided advice on daily duties.
Communicated updates on task completion to supervisors, maintaining smooth operations.
Prepared mission equipment for deployment and secured vehicles prior to transport.
Coordinated work assignments, evaluated performance and disciplined a 5-member boarding team.

Summary

Overview

Work History

Center Supervisor

Phlebotomist

Medical Receptionist

Senior Plasma Processor

Customer Service Associate

Apprentice Electrician

Audio Visual Technician

Active Duty Military

Education

Associate of Science - Real Estate

Electrical Certificate - Electrician

GED -

Skills

Timeline

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