ISSAC MCGREW
Pana,Illinois
Summary
Experienced healthcare professional with a strong foundation in long-term care operations and patient-centered support. Currently serving in a Business Office Manager role, bringing hands-on experience with admissions, Medicaid coordination, insurance communication, and family financial guidance, while maintaining a consistent focus on resident well-being and continuity of care. Known for bridging administrative processes with clinical awareness—supporting care planning, addressing family concerns, and ensuring residents receive appropriate services.
Background also includes home health–style responsibilities such as assisting with daily living activities, supporting patient comfort, and building strong, trust-based relationships with residents and families. Recognized for a calm, solutions-oriented approach, strong communication skills, and the ability to manage sensitive situations with professionalism and empathy. Seeking to transition into a more patient-focused role where both operational knowledge and direct care experience can be used to enhance resident outcomes and quality of life.
Overview
5
5
years of professional experience
1
1
Certification
Work History
BUSINESS OFFICE MANAGER
Rose Garden Of Pana
Pana, Illinois
09.2025 - Current
- Conducted financial analysis and accounting activities.
- Participated in credit and collections efforts to support revenue generation.
- Assisted in resolving billing inquiries and claims issues promptly.
- Coordinated healthcare services among providers and clients to enhance patient care and streamline communication.
- Maintained comprehensive client account documentation to ensure accurate tracking and facilitate effective follow-up.
- Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches.
- Handled confidential information with integrity and discretion.
- Utilized office software tools for report and presentation preparation.
- Researched and prepared reports for management and governmental agencies.
- Increased patient safety by diligently documenting medical information, treatment plans, and nursing interventions.
- Assisted in developing individualized care plans for patients.
- Educated patients and families on health management strategies effectively.
Home Care Aide
Private Residence
Springfield, IL
10.2024 - 05.2025
- Assisted clients with daily living activities, including personal hygiene and meal preparation.
- Developed personalized care plans in collaboration with family members and healthcare teams.
- Fostered strong relationships with clients, enhancing their emotional well-being through companionship.
- Provided companionship to patients, fostering positive relationships and emotional wellbeing.
- Performed light housekeeping tasks as needed, creating a clean and comfortable environment for patients to thrive in.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Delivered skilled personal care assistance such as bathing, grooming, dressing, toileting support which enhanced hygiene levels for patients.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
EVS AIDE
Regency Healthcare
Springfield, Illinois
02.2024 - 10.2024
- Assisted nursing staff with non-clinical tasks.
- Followed sanitation protocols to ensure safe environments.
- Restocked supplies in designated areas as needed.
- Administered daily patient care, including hygiene and mobility assistance.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
SALES REPRESENTATIVE ASSISTANT MANAGER
Praire Built Barns
Springfield, Illinois
04.2021 - 08.2023
- Coordinated sales presentations and product demonstrations for potential clients.
- Managed inventory levels, ensuring availability of popular products and supplies.
- Developed marketing materials to promote seasonal promotions and events.
- Negotiated pricing agreements with vendors and suppliers.
Education
High School Diploma - undefined
Abeka Academy
Pensacola, FL05-2019
Skills
Client documentation management
Billing resolution
Financial analysis
Report preparation
Customer relationship
Problem solving
HIPAA compliance
Healthcare administration
Financial oversight
Patient care
Vital signs monitoring
Emotional support
Clinical documentation
Health monitoring
Certification
- CPR Certified, 2025
- First Aid Certified, 2025
Phone - Number
12175623996
Personal Information
ID Number: 12175623996
Timeline
BUSINESS OFFICE MANAGER
Rose Garden Of Pana
09.2025 - Current
Home Care Aide
Private Residence
10.2024 - 05.2025
EVS AIDE
Regency Healthcare
02.2024 - 10.2024
SALES REPRESENTATIVE ASSISTANT MANAGER
Praire Built Barns
04.2021 - 08.2023
High School Diploma - undefined
Abeka Academy