Issac Ridley
Antioch,TN
Summary
Resourceful and adaptable professional with diverse experience in client relations, contract resolution, construction, and customer service. Recognized for exceptional communication skills, the ability to de-escalate high-stress situations, and a consistent commitment to ethical and confidential client support. Skilled in hands-on project execution through residential and commercial construction work, with strong technical proficiency and adherence to safety standards. Brings a customer-focused mindset shaped by frontline service experience, offering expert product knowledge, problem-solving abilities, and a proven track record of guiding clients through complex decisions. Dedicated to delivering trustworthy service, high-quality workmanship, and positive outcomes across all work environments.
Overview
10
10
years of professional experience
Work History
Resolution Specialist
Wesley Financial Group
01.2020 - 03.2021
- Facilitated client releases from restrictive, legally binding timeshare contracts using specialized, non-judicial and discreet resolution strategies.
- De-escalated high-stress situations, built trust with families who had experienced financial harm, and guided them through complex contract issues with empathy and clarity.
- Utilized creative, compliant, and confidential techniques to navigate contract barriers and secure successful exits without alerting timeshare companies to client assistance.
- Managed and maintained a case load of 200+ clients and helped those clients avoid significant long-term financial burdens by providing expert negotiation support, advocacy, and transparent communication throughout the resolution process.
Construction Worker
M & P Services
05.2014 - 12.2019
- Reconstructed and remodeled residential properties, including full home flips, executing high-quality repairs, upgrades, and structural improvements.
- Assisted in the construction of large-scale commercial projects such as hospitals, banks, and corporate facilities, adhering to strict safety and compliance standards.
- Performed framing, drywall installation, painting, and finish carpentry to meet project specifications and deliver polished, professional results.
- Interpreted blueprints and work orders to accurately complete tasks involving demolition, site prep, material measurement, and system installation.
- Operated a wide range of hand and power tools, ensuring efficient completion of construction duties while maintaining OSHA-aligned safety practices.
- Collaborated with foremen, subcontractors, and team members to solve on-site challenges, meet project deadlines, and uphold quality workmanship across all job phases.
Customer Service Representative
Behr Paint
08.2011 - 02.2014
- Provided expert product guidance to customers, helping them select paints, coatings, and finishes tailored to their project needs and surface requirements.
- Delivered high-quality customer support by answering inquiries, resolving complaints, and ensuring positive, solution-focused interactions.
- Assisted customers with color matching, product recommendations, and troubleshooting application issues to ensure successful project outcomes.
- Processed orders, returns, and warranty claims with accuracy and efficiency while maintaining compliance with company policies.
- Communicated effectively with store teams, contractors, and internal departments to coordinate product availability, inventory needs, and special orders.
- Maintained detailed knowledge of Behr’s product lines, application techniques, and safety guidelines to provide reliable, informed service and enhance customer satisfaction.
Education
High School Diploma -
McGavock High School
Nashville, TN05-1993
Skills
- Resolution Specialist
- Conflict De-escalation & Crisis Communication
- Client Trust-Building & Relationship Management
- Non-Judicial Contract Resolution Techniques
- Confidential & Ethical Case Handling Construction
- Residential & Commercial Construction Expertise
- Framing, Drywall, and Finish Carpentry
- Blueprint Interpretation & Job Site Safety Compliance Customer Service (Behr Paint)
- Product Knowledge & Paint Application Expertise
- Customer Communication & Issue Resolution
- Color Matching & Project Guidance
Timeline
Resolution Specialist
Wesley Financial Group
01.2020 - 03.2021
Construction Worker
M & P Services
05.2014 - 12.2019
Customer Service Representative
Behr Paint
08.2011 - 02.2014
High School Diploma -
McGavock High School