Issam AITMHAMED

FIFA Hospitality (Affiliate), Metlife Stadium

• Led end-to-end logistics and venue operations for 2 high-volume hospitality kitchens during

a major global sporting event,

ensuring operational readiness and uninterrupted service.

• Directed a 50+ person operational team across kitchen, front-of-house, and cleaning

functions, coordinating daily briefings,

staffing, and service delivery under tight time pressure.

• Managed inventory and distribution of operational and food service supplies, maintaining

100% stock availability through close

vendor and supply chain coordination.

• Tracked and resolved maintenance and service requests in real time, serving as the primary

point of contact between venue

leadership and operational teams.

• Delivered exceptional front office service for a high-volume international hotel, consistently welcoming an average of 100+ guests daily and upholding Hilton brand standards.
• Managed seamless check-in and check-out procedures, room assignments, and VIP accommodations, contributing to high property CSAT and guest loyalty scores.
• Assisted with guest check-in and check-out procedures, confirming that guests reach correct room.
• Analyzed feedback from guest surveys, identifying areas for improvement and implementing necessary changes to enhance service quality.
• Partnered closely with Housekeeping, Engineering, and Food & Beverage departments to prioritize VIP arrivals, communicate room statuses, and track maintenance issues.
• Acted as a trusted point of contact for guest relations, expertly de-escalating conflicts and executing service recovery protocols to turn challenges into positive brand experiences.
• Handled cash and credit card transactions securely, reconciled daily shift drawers, and generated precise financial reports.