Is’Shan Trowsdell
Columbus,OH
Summary
With a proven track record at Alliance Ground International, I excel in aircraft marshalling and baggage handling, enhancing operational efficiency and customer satisfaction. My expertise in sign language and deep understanding of deaf culture have fostered inclusive environments and strong relationships. Achievements include developing training programs and significantly reducing passenger wait times.
Overview
2
2
years of professional experience
Work History
Lead Ramp Agent
Alliance Ground Internationa
06.2022 - Current
- Managed aircraft pushback operations, ensuring safe execution while maintaining schedule integrity.
- Minimized operational errors with thorough pre-flight inspections of aircraft exterior and ground support equipment.
- Enhanced ramp safety by consistently enforcing proper procedures and guidelines.
- Collaborated with airline management to develop new training programs for improved operational efficiency.
- Expedited baggage handling processes, reducing passenger wait times and increasing customer satisfaction.
- Connected electrical power unit and hoses to aircraft.
- Tracked flight schedules to promote on-time landings and avoid loading delays.
- Worked effectively in fast-paced environments.
- Paid attention to detail while completing assignments.
Youth Leader
Ohio School for the Deaf
01.2023 - 05.2024
- Served as a positive role model for young individuals, demonstrating responsible decision-making skills and ethical behavior.
- Collaborated with other Youth Leaders to create a safe and inclusive environment for all participants.
- Encouraged youth to explore talents and interests, and assisted in developing individualized plans to foster personal growth.
- Developed rapport with young participants, providing support and guidance in their personal challenges.
- Assisted youth in recognizing strengths and weaknesses, and guided development of personal and professional goals.
- Organized group activities and outings for youth.
- Stocked and rotated food items according to expiration dates.
- Cleaned and maintained work areas, equipment and utensils.
- Lifted and carried heavy materials.
- Reduced kitchen accidents by maintaining high standards of cleanliness and organization.
Education
Bachelor of Arts - Air Transportation
Ohio State University
Columbus, OH08.2024
High School Diploma -
Riverside High School
Painesville, OH06.2019
Skills
- Sign Language Storytelling
- Sign language knowledge
- Expert Sign Language
- Deaf Culture Knowledge
- Typing Skills
- Relationship Building
- Memory retention
- Feedback Receptivity
- Continuing education
- Aircraft Marshalling
- Ground Support Equipment Operation
- Airport Security Regulations
- Baggage handling
Timeline
Youth Leader
Ohio School for the Deaf
01.2023 - 05.2024
Lead Ramp Agent
Alliance Ground Internationa
06.2022 - Current
Bachelor of Arts - Air Transportation
Ohio State University
High School Diploma -
Riverside High School
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