Issis Vanessa Mancera
Norristown,PA
Summary
Sales support professional with experience improving sales performance, customer satisfaction, and daily retail operations. Skilled in client engagement, relationship building, and cross-team collaboration to meet business goals. Expertise in maintaining store functionality, operational efficiency, and visual merchandising standards for consistent customer experience.
Overview
1
1
Language
6
6
years of professional experience
Work History
Sales Associate
Zara
Norristown, Pa
06.2026 - Current
- Assisted customers with styling advice and product selection at Zara.
- Processed sales transactions using point-of-sale systems and payment methods.
- Replenished floor merchandise to maintain Zara store presentation standards.
- Organized fitting rooms and returned items to proper sales areas.
- Supported stockroom transfers, tagging, and inventory organization.
- Handled returns and exchanges following Zara customer service policies.
- Helped customers find specific products, answered questions, and offered product advice.
Personal Shopper and Delivery Associate
Walmart Supercenter
Norristown, Pa
02.2021 - 05.2022
- Delivered prompt, accurate service to customers, enhancing their shopping experience under tight deadlines.
- Selected online grocery orders using handheld devices, ensuring accuracy and efficiency.
- Checked item quality and expiration dates during picking.
- Staged completed orders in pickup and dispensing areas.
- Communicated order changes with customers and store associates.
- Maintained organized shopping carts and stocked pickup supplies.
- Bagged groceries with care, preserving product quality and maintaining appropriate temperatures for perishable items.
Education
High School Diploma -
Norristown Area High School
Norristown, Pa01-2022
Skills
- Point of sale
- Customer service
- Order fulfillment
- Sales support
- Attention to detail
- Retail safety practices
- Appointment scheduling
- Computer skills
- Quick learner
- Works under pressure
- Effective communication
- Customer service orientation
- Bilingual skills
- Phone etiquette
Languages
Spanish
Native/ Bilingual
Timeline
Sales Associate
Zara
06.2026 - Current
Personal Shopper and Delivery Associate
Walmart Supercenter
02.2021 - 05.2022
High School Diploma -
Norristown Area High School