Issis E. Andrade
Summary
Highly experienced individual with a proven track record in enhancing customer engagement in retail merchandising and excelled in POS system operation, significantly contributing to store performance. Skilled in relationship building and teamwork, consistently recognized for outstanding customer service and sales achievements.
Overview
5
5
years of professional experience
Work History
Sales Associate
Sally's Beauty Supply
08.2022 - Current
- Provided exceptional customer service, resolving inquiries and complaints promptly to ensure customer satisfaction
- Assisted in inventory management by conducting regular stock checks, restocking shelves, and placing orders as needed
- Contributed to the achievement of store goals by actively upselling products and suggesting complementary items That led to being recognized as a top performer within the sales team
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Participated in regular training sessions to stay updated on new products in order to better promote to customers
Store Manager
Metro by T-Mobile
09.2021 - 07.2022
- Oversaw all aspects of store operations, including sales, customer service, inventory management, store opening and closing procedures, and staff supervision
- Interacted well with customers to build connections and nurture relationships.
- Utilized POS systems to track sales data, monitor inventory levels and generate daily and weekly reports
- Maintained a clean, organized, and visually appealing store environment
- Rotated merchandise and displays to feature new products and promotions.
Construction Worker
General Construction
07.2020 - 06.2021
- Gathered waste and trash from job sites for placement in refuse containers to keep job sites clean and organized.
- Worked with more knowledgeable professionals to grow understanding of principles and construction standards.
- Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
- Loaded and unloaded materials and equipment onto and off construction sites.
- Mixed and poured concrete for variety of projects.
Education
Bachelor of Applied Arts And Science - Liberal Studies
California State University - Northridge
Northridge, CA05-2026
Associate of Arts And Sciences - Liberal Studies
College of The Canyons
Valencia, CA05-2024
Skills
- Proficient in reading, writing, and speaking in Spanish
- Teamwork and collaboration
- Heavy lifting
- Safety and compliance
- POS system operation
- Inventory control procedures
- Exceptional customer service
- Upselling and cross selling
Timeline
Sales Associate
Sally's Beauty Supply
08.2022 - Current
Store Manager
Metro by T-Mobile
09.2021 - 07.2022
Construction Worker
General Construction
07.2020 - 06.2021
Bachelor of Applied Arts And Science - Liberal Studies
California State University - Northridge
Associate of Arts And Sciences - Liberal Studies
College of The Canyons
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