ISVONIETTE RAMIREZ
Tempo by Flex Personel
DALLAS
1
Language
1
Certification
21
years of professional experience
Customer Service professional with 18+ years of experience in enhancing customer satisfaction and streamlining processes. Proficient in bartending, food preparation, and bilingual communication in Spanish and English. Known for innovative solutions and fostering team synergy, aiming to elevate service quality and customer loyalty at your company.
Work History
Recruiter
1 Year 1 Month- Managed full-cycle recruiting for high-volume roles, from sourcing through offer acceptance.
- Screened candidates using ATS, phone interviews, and structured qualification criteria.
- Coordinated interview schedules, feedback collection, and candidate communications.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
- Trained junior recruiters on best practices, contributing to overall team success and improved efficiency.
- Increased candidate placements by developing and maintaining relationships with clients and candidates.
- Improved employee retention rates through thorough candidate screening and interview techniques.
BARTENDER
1 Year 9 Months- Led cross-functional team to streamline processes, resulting in substantial efficiency gains and improved customer satisfaction scores.
- Optimized bar operations, enhancing service speed and quality. Implemented innovative cocktail menu, driving sales and elevating customer experience.
- Fostered team synergy, ensuring seamless shift transitions. Mentored new hires, accelerating their proficiency and integration into the cafe's culture.
- Pioneered sustainable practices, reducing waste and costs. Developed signature drinks that became local favorites, boosting repeat patronage.
- Maintained impeccable bar cleanliness and inventory management. Ensured precise measurements and consistent quality in every drink served.
- Created a welcoming atmosphere, enhancing customer loyalty. Resolved conflicts diplomatically, maintaining a positive environment for staff and patrons.
CUSTOMER SERVICE MANAGER
8 Months- Spearheading innovative projects, driving team collaboration, and delivering measurable results. Consistently exceeding targets and fostering a culture of excellence.
- Led customer service team, enhancing satisfaction scores and streamlining processes.
- Implemented training programs, reducing response times and boosting efficiency.
- Pioneered new service strategies, transforming guest experiences. Developed data-driven solutions, significantly improving customer retention and feedback ratings.
- Analyzed customer trends, implementing targeted improvements. Utilized data insights to optimize staffing, leading to substantial cost savings and enhanced service quality.
- Streamlined customer service processes, reducing response times and enhancing satisfaction scores. Implemented data-driven strategies for improved efficiency.
- Developed and executed novel service approaches, transforming guest experiences. Utilized customer trend analysis to implement targeted improvements.
SERVER/BARTENDER
2 Years 1 Month- Check with customers to ensure that they are enjoying their meals and take action to correct any problems.
- Collect payments from customers.
- Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff.
- Prepare checks that itemize and total meal costs and sales taxes.
- Take orders from patrons for food or beverages.
- Serve food or beverages to patrons, and prepare or serve specialty dishes at tables as required.
- Present menus to patrons and answer questions about menu items, making recommendations upon request.Managed cash transactions accurately, maintaining financial integrity and streamlining the payment process for improved efficiency.
BARTENDER
5 Years 7 Months- Check identification of customers to verify age requirements for purchase of alcohol.
- Clean glasses, utensils, and bar equipment.
- Collect money for drinks served.
- Attempt to limit problems and liability related to customers' excessive drinking by taking steps such as persuading customers to stop drinking, or ordering taxis or other transportation for intoxicated patrons.
- Stock bar with beer, wine, liquor, and related supplies such as ice, glassware, napkins, or straws.
- Take beverage orders from serving staff or directly from patrons.
- Mix ingredients, such as liquor, soda, water, sugar, and bitters, to prepare cocktails and other drinks.
- Clean bars, work areas, and tables.
SERVER
5 Years- Provide guests with information about local areas, including giving directions.
- Escort customers to their tables.
- Perform food preparation duties such as preparing salads, appetizers, and cold dishes, portioning desserts, and brewing coffee.
- Perform cleaning duties, such as sweeping and mopping floors, vacuuming carpet, tidying up server station, taking out trash, or checking and cleaning bathroom.
- Assist host or hostess by answering phones to take reservations or to-go orders, and by greeting, seating, and thanking guests.
- Prepare tables for meals, including setting up items such as linens, silverware, and glassware.
- Explain how various menu items are prepared, describing ingredients and cooking methods.
- Roll silverware, set up food stations or set up dining areas to prepare for the next shift or for large parties.
- Present menus to patrons and answer questions about menu items, making recommendations upon request.
- Check patrons' identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages.
- Prepare checks that itemize and total meal costs and sales taxes.
- Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff.
- Check with customers to ensure that they are enjoying their meals and take action to correct any problems.
HOST / SERVER
3 Years 4 Months- Provide guests with menus.
- Assign patrons to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seatings.
- Speak with patrons to ensure satisfaction with food and service, to respond to complaints, or to make conversations.
- Answer telephone calls and respond to inquiries or transfer calls.
- Maintain contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly and customers' concerns are addressed.
- Inspect dining and serving areas to ensure cleanliness and proper setup.
- Inform patrons of establishment specialties and features.
- Receive and record patrons' dining reservations.
- Direct patrons to coatrooms and waiting areas such as lounges.
- Inspect restrooms for cleanliness and availability of supplies and clean restrooms when necessary.
RECEPTIONIST
1 Year 7 Months- Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
- Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
- Transmit information or documents to customers, using computer, mail, or facsimile machine.
- Hear and resolve complaints from customers or the public.
- Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents.
- File and maintain records.
- Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided.
- Collect, sort, distribute, or prepare mail, messages, or courier deliveries.
- Process and prepare memos, correspondence, travel vouchers, or other documents.
- Receive payment and record receipts for services.
Education
HIGH SCHOOL DIPLOMA
Personal Information
Title: Customer Service
Certification
- CERTIFIED T.A.B.C.
- CERTIFIED Food Handlers
LANGUAGES
Spanish (Native), English (Native).
Timeline
Recruiter
Tempo by Flex Personel
10.2025 - CurrentRead More
BARTENDER
Herreras Cafe
12.2023 - 09.2025Read More
CUSTOMER SERVICE MANAGER
Cayman Sports Bar
12.2021 - 08.2022Read More
SERVER/BARTENDER
Lupe Tortilla
01.2020 - 02.2022Read More
BARTENDER
Mattitos Tex Mex
06.2014 - 01.2020Read More
SERVER
Herreras Cafe
05.2009 - 05.2014Read More
RECEPTIONIST
Querube Tax Service
07.2006 - 02.2008Read More
HOST / SERVER
Del Sol Restaurant
01.2006 - 05.2009Read More
THOMAS JEFFERSON HIGH SCHOOL
HIGH SCHOOL DIPLOMA
Read More