Isyss Smith
Bedford,TX
Summary
Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Overview
2
2
years of professional experience
Work History
Security Supervisor
GardaWorld Security
Irving, TX
05.2023 - Current
- Maintained records of all incidents that occurred on site including lost and stolen items and unauthorized persons present.
- Supervised property entrances and exits and monitored employee safety.
- Supervised access control at all entrance points of the facility, ensuring only authorized personnel are granted entry.
- Responded quickly to emergency situations as they arise by deploying appropriate resources and personnel.
- Conducted regular patrols of the premises to identify potential threats or safety hazards.
- Ensured security staff is properly trained and certified in accordance with company policies and local regulations.
Customer Service Representative
Wells Fargo & Company
Westlake, TX
11.2023 - 03.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Security Supervisor
Safe secure 360
, TX
02.2023 - 05.2023
- Maintained records of all incidents that occurred on site including lost and stolen items and unauthorized persons present.
- Supervised property entrances and exits and monitored employee safety.
- Supervised access control at all entrance points of the facility, ensuring only authorized personnel are granted entry.
- Monitored entire facility using CCTV while simultaneously performing dispatch duties.
- Provided security team leadership and contributed to on-call duties.
- Created schedules for security personnel shift rotations and monitored staffing levels to ensure adequate coverage at all times.
Security Officer
Allied Universal Security Services
Irving, TX
09.2022 - 02.2023
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Maintained accurate logs of all security related activities.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Verified photo IDs and tickets to allow guests passage.
- Addressed problems quickly and reported clear information while working under minimal supervision.
Education
Some College (No Degree) - Business Administration
Wgu
Arlington, TXSkills
- Data Entry
- Information Security
- Complaint resolution
- Consultative Sales
- Account updating
- Scheduling
- Call Management
- Surveillance techniques
- Injury Prevention
- AED Operation
Timeline
Customer Service Representative
Wells Fargo & Company
11.2023 - 03.2024
Security Supervisor
GardaWorld Security
05.2023 - Current
Security Supervisor
Safe secure 360
02.2023 - 05.2023
Security Officer
Allied Universal Security Services
09.2022 - 02.2023
Some College (No Degree) - Business Administration
Wgu