Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Itai Hertz

Demarest,NJ

Summary

Motivated and versatile second-year university student with a diverse background in customer service, quality assurance, and leadership roles. Experienced in guiding and mentoring youth as a camp counselor, ensuring product quality standards as a quality assurance generalist, and delivering exceptional customer service in a retail environment at Bath and Body Works. Possessing strong communication, problem-solving, and teamwork skills, I am eager to leverage my experiences and enthusiasm to contribute effectively in a dynamic work environment. Dedicated to continuous learning and growth, I am seeking opportunities to apply my skills and make a positive impact.

Overview

3
3
years of professional experience

Work History

Retail Sales Associate Cashier

Bath & Body Works
09.2023 - 01.2024
  • Maintained a clean and organized store environment, contributing to a positive customer experience.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled high volume transactions during peak periods without compromising service quality or accuracy.
  • Operated POS terminals and cash drawer balancing.
  • Increased customer satisfaction by providing exceptional service and addressing shopper inquiries.

Quality Assurance Associate

Bond.io
10.2021 - 01.2022
  • Supported continuous improvement efforts by actively participating in process reviews and suggesting data-driven recommendations for enhancement.
  • Generated quality control reports for returned products to identify and communicate patterns.
  • Evaluated returned products for safety, functionality, and other issues.
  • Ensuring the high quality and reliability of our software products and services.
  • Designing and implementing testing processes, identifying and documenting defects.

Camp Counselor

Palisades Country Day Camp
06.2021 - 08.2021
  • Worked with children of varying age, interest, skill, and developmental levels.
  • Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
  • Led groups of children safely through variety of camp activities.
  • Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.
  • Developed strong relationships with co-counselors that resulted in seamless teamwork during challenging situations or emergencies.

Education

Bachelor of Science - Computer Science

Michigan State University
East Lansing, MI
05.2026

High School Diploma -

Northern Valley Demarest
Demarest, NJ
06.2022

Skills

  • Quick Learner
  • Patience and Empathy
  • Goal-oriented mindset
  • Dependability
  • User Acceptance Testing
  • Team Collaboration

Languages

Hebrew
Professional Working

Timeline

Retail Sales Associate Cashier

Bath & Body Works
09.2023 - 01.2024

Quality Assurance Associate

Bond.io
10.2021 - 01.2022

Camp Counselor

Palisades Country Day Camp
06.2021 - 08.2021

Bachelor of Science - Computer Science

Michigan State University

High School Diploma -

Northern Valley Demarest
Itai Hertz