Italia Pizana
Insomnia Cookies
Kyle,TX
3
years of professional experience
Results-oriented Shift Leader and Receptionist with a focus on operational excellence and team training. Proven ability to manage inventory and streamline processes, contributing to improved service delivery and customer retention.
Work History
Shift Leader / Cookie Crew
1 Year 10 Months- Supervised team members during high-volume shifts to ensure efficient operations and customer satisfaction.
- Trained new staff on product preparation and service techniques, enhancing team performance and workflow.
- Managed inventory levels, ensuring timely restocking of ingredients and supplies for optimal service delivery.
- Implemented quality control measures to maintain consistency in product presentation and taste standards.
Receptionist
1 Year 6 Months- Managed front desk operations, ensuring efficient check-in and check-out processes.
- Coordinated appointment scheduling to optimize staff utilization and enhance customer satisfaction.
- Assisted in maintaining cleanliness and organization of reception area, contributing to positive first impressions.
- Handled customer inquiries and concerns promptly, improving overall client experience and retention.
Education
High School Diploma
Skills
Positive attitude
Team leadership
Problem-solving
Flexible schedule
Strong verbal and written communication
Timeline
Shift Leader / Cookie Crew
Insomnia Cookies
10.2024 - CurrentRead More
Receptionist
Great Clips
03.2023 - 09.2024Read More
Jack C Hays High School
High School Diploma
Read More