Itati Trejo
Glendale,AZ
Summary
An eager and motivated individual exercising competency in broad subject-matter counseling therapies. Knowledgeable in youth and adolescent development, including social, behavioral, emotional and cognitive strategies. Focused on building client relationships and promoting client wellness.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Volunteer Therapist
Adolescent Substance Abuse Program (ASAP)
11.2022 - Current
- Conduct family and teen group therapy (Psychoeducation, Cognitive Behavioral Therapy, Motivation Interviewing)
- Conduct 10 weekly educational lessons on mental health and substance abuse topics
- Create and facilitate group activities and processing
- Review and follow client treatment plan
- Create and maintain client charts
- Conduct client discharges.
Special Education Teacher
Washington Elementary School District
07.2021 - Current
- Advocated for needs of the students with disabilities
- Conduct whole group and small group classroom lessons for students based on differentiated learning needs
- Conduct social skills groups for students with emotional and learning disabilities
- 1:1 behavior support and coaching within classroom environments
- Conduct groups to teach functional and daily living skills
- Encourage student empathy of others to build confidence to improve self-image
- Developed IEPs to leverage developmental practices and educational therapies to achieve educational objectives.
Special Education Paraprofessional
AZ Event Connect
02.2021 - 07.2021
- Offered students personalized educational, behavioral and emotional support
- Taught daily living, social emotional, and adaptive skills
- Handled clerical duties, managed classrooms and coordinated documents for teachers
- Monitored students in class, hallways and cafeteria to enforce school rules
- Completed documentation on student behaviors, interventions and results.
Judicial Clerk
Country Meadows Justice Court
05.2019 - 10.2020
- Provide customer service to the public and Officers of the Court
- Process new and existing civil and eviction cases
- Bailiff during hearings and trials
- Knowledge of issuing and processing complaints, motions, rulings, pleadings, exhibits, appeals, subpoenas, and notices
- Scheduling and maintaining a court calendar for hearings and trials
- Help the public with criminal and civil traffic violations
- Provide the public with driving school and treatment education classes
- Scan and index documents submitted to the court
- Oversee orders of protection when filed by the public
- Process payments and answer incoming calls.
Member Service Representative
Alaska USA Federal Credit Union
03.2019 - 04.2019
- Answering telephone calls, transferring calls to other departments, taking payments, and giving out account information.
Retail Sales Consultant
AT&T Mobility
05.2017 - 12.2018
- Engaged positively with each customer, providing professional and polite support for sales and service needs
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts
- Handled cash, check, credit and automatic debit card transactions with 100% accuracy
- Utilized strong customer service skills to meet and exceed sales goals
- Managed deposits, financial transactions and business inventory
- Maintained current store, product and promotional knowledge to drive consistent sales.
Sales Support Representative
AT&T Mobility
08.2014 - 05.2017
- Engage positively with each customer and pride sales support
- Manage all inventory, cash, and audit procedures
- Create reports for management
- Answering telephone calls, taking messages, and setting up customer appointments
- Manage and file all business paperwork, collect mail and distribute to managers
- Troubleshoot all electronics, and manage all company technology
- Support management with training new staff members.
Retail Associate
H&M
07.2014 - 08.2014
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales
- Calculated pricing, applied discounts and collected payments to process transactions
- Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
General Merchandising Clerk/Courtesy Clerk
Stater Brothers
05.2012 - 06.2013
- Restocked and merchandised products to encourage strong sales
- Kept sales floor attractive and customer-ready by regularly recovering departments with fronted, organized and well-stocked merchandise
- Maintained organized back storage room to support efficient restocking
- Helped customers locate products and processed special orders for customers seeking out-of-stock items.
Education
Master of Science - Addiction Counseling
Grand Canyon University
Phoenix, AZ05.2023
Bachelor of Arts - Criminal Justice
California State University - San Bernardino
San Bernardino, CA06.2017
Skills
- Family and Teen Group Therapy
- Counseling Theories
- Patient Documentation
- Treatment Planning
- Effective Communication
- Learning Disability Awareness
- Conflict Resolution
- Organized
- Punctual
- Fast Learner
- Customer Service Experience
- Knowledge of Microsoft word 365
Certification
CPR/First Aid/AED Certification
November 2022 to November 2024
American Red Cross Certification
Level One Fingerprint Clearance Card
February 2021 to February 2027
References
Tanika Patterson
Counselor
(682) 298-5040
Jennifer Dial
School Principal
(602) 896-6400
Julie Cookbrezinski
Teacher
(602) 677-3934
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Volunteer Therapist
Adolescent Substance Abuse Program (ASAP)
11.2022 - Current
Special Education Teacher
Washington Elementary School District
07.2021 - Current
Special Education Paraprofessional
AZ Event Connect
02.2021 - 07.2021
Judicial Clerk
Country Meadows Justice Court
05.2019 - 10.2020
Member Service Representative
Alaska USA Federal Credit Union
03.2019 - 04.2019
Retail Sales Consultant
AT&T Mobility
05.2017 - 12.2018
Sales Support Representative
AT&T Mobility
08.2014 - 05.2017
Retail Associate
H&M
07.2014 - 08.2014
General Merchandising Clerk/Courtesy Clerk
Stater Brothers
05.2012 - 06.2013
Master of Science - Addiction Counseling
Grand Canyon University
Bachelor of Arts - Criminal Justice
California State University - San Bernardino
CPR/First Aid/AED Certification
November 2022 to November 2024
American Red Cross Certification
Level One Fingerprint Clearance Card
February 2021 to February 2027
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