Iteayonna Glover
ESS
MCDONOUGH,GA
11
years of professional experience
Results-driven Administrative Professional with over 8 years of experience in customer service, scheduling, and office support. Expertise in managing multi-line phone inquiries, processing payments, and maintaining accurate records. Skilled in resolving complaints, handling cash and credit reconciliations, and supporting management and staff.
Work History
Substitute Teacher
2 Years 6 Months- Managed classroom behavior and enforced school policies to support productive learning environments.
- Adapted quickly to different grade levels and subject areas with minimal supervision.
- Followed lesson plans to maintain instructional continuity across varied classroom settings.
- Took attendance, recorded assignments, and relayed updates to permanent teaching staff.
- Supported student learning by clarifying instructions and monitoring independent work.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
Shift Leader
8 Years 8 Months- Trained new team members on register procedures, beverage preparation, and store standards.
- Monitored inventory levels, restocking supplies to support uninterrupted service throughout shifts.
- Auditing transactions and hold sole responsibility for completing accurate daily cash and credit reconciliations.
- Assists in preparing weekly work schedules and monitor timekeeping for accurate payroll processing.
- Prepares professional correspondence and memos via email to educate staff and inform them of process updates.
- Submits and generate daily reports for the management team reflecting current sales and business trends.
- Audit transactions and hold sole responsibility for completing accurate daily cash and credit reconciliations.
- Assist in preparing weekly work schedules and monitor timekeeping for accurate payroll processing.
- Prepare professional correspondence and memos via email to educate staff and inform them of process updates.
- Submit and generate daily reports for the management team reflecting current sales and business trends.
Receiving Clerk
4 Years 4 Months- Inspected incoming freight for damage, shortages, and documentation errors, resolving discrepancies promptly.
- Oversaw inbound receiving, verifying shipments against bills of lading, purchase orders, and packing slips.
- Recorded receipts in warehouse management systems, maintaining accurate inventory and transaction data.
- Coordinated unloading, staging, and putaway of pallets using RF scanners and material-handling equipment.
- Communicated shipment issues with carriers, supervisors, and customer service to protect flow and accuracy.
Education
High School Diploma
Skills
Administrative Support & Record Keeping
Scheduling & Appointment Management
Customer Service & Complaint Resolution
Cash & Credit Reconciliation
Accurate Data Entry & Database Management
Multi-line Phone Systems & Inquiries
Written & Verbal Communication
Inventory Management & Supply Ordering
Timeline
Substitute Teacher
ESS
10.2023 - 04.2026Read More
Receiving Clerk
CEVA Logistics Inc.
06.2018 - 10.2022Read More
Shift Leader
Dunkin Donuts
05.2015 - 01.2024Read More
Henry County High School
High School Diploma
Read More