Itmer Massey
Princeton
Summary
To grow my career as a successful Information Security Analyst in a major global organization within the Dallas area.
Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Endpoint Security Consultant
GuideIT
01.2018 - 05.2025
- Placed ninja one for centralized patching and software management on all MSP clients.
- Placed proofpoint and Knowbe4 tools for handling emails security.
- Used Cherwell and Ivanti (Ticketing and change management system) for supporting multiple MSP clients.
- Mitigated operations risks through proactive coordination of crisis response and emergency management strategies.
- Placed EDR, MDR solutions like Sentinel One, Carbon Black, Trellix ePO, ENS, DLP software onto desktop and laptop computers to prevent attacks from viruses and malware.
- Evaluated emerging security technologies, providing recommendations for potential integration into client environments.
- Encrypted data using Bit-locker and Trellix Encryption and erected firewalls to protect confidential information.
- Enhanced client security by conducting comprehensive vulnerability assessments and recommending appropriate countermeasures.
- Studied organization's security policies and made appropriate changes to improve protection.
- Established strong relationships with clients by maintaining clear communication channels and consistently exceeding expectations.
Endpoints Security Consultant (Sub-contracted to a Bank of America)
SkillStorm
09.2015 - 09.2018
- Supporting and troubleshooting McAfee DLPe, VSE for issue reported to product SME team by helpdesk.
- Responsible for testing policies with patches and new release of McAfee products.
- Responsible for doing POC for McAfee updates and preparing report of tests conducted.
- Staying up to date with Bank procedures certificates.
- Assisted in managing crisis situations calmly and effectively under pressure; this included coordinating responses across multiple departments within the organization.
- Increased quality control by monitoring materials for compliance and to eliminate process lags.
- Provided fire and rescue first response to security clients.
Endpoints Security Consultant, Technology Solutions
Optiv (Head office Denver)
08.2014 - 08.2015
- Job Duties are for post-sales product and service implementation.
- Responsible for completing assigned projects in a manner consistent with the team’s Consulting Standard, which emphasizes the importance of providing exceptional customer service. Also responsible for meeting consulting billing objectives.
- Ensure customer communication and satisfaction when the project is complete to be sure project has met all proposal objectives and is completed on time.
- Delivered high-impact presentations showcasing the benefits of proposed solutions, securing buy-in from key decisionmakers.
- Developed customized technology strategies with a focus on long-term growth and sustainable success.
- Act as representative to identify opportunities as they relate to OPTIV practice areas.
- Refer potential add-on sales opportunities to either account managers or solutions engineers.
- Maintain quality service by establishing and enforcing organizational standards.
- Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional associations such as ISSA.
- Obtain and maintain top tier vendor certification.
- Complete administrative project tasks like time and expense entry, status reporting, and project completion reporting.
Senior Service Delivery
ITMATRIX
06.2010 - 11.2013
- VMware based setup of testing for customers to conduct product training and product demonstration.
- Nexthink Desktop monitoring for malware detection and network activity monitoring.
- Invincea (Sandboxing technology) for zero-day malware protection.
- Installation and configuration and management of McAfee Solid Core (Change Control. Application Control)
- Installation and configuration of Found stone / MVM (McAfee Vulnerability Manager). Installation and configuration of McAfee Encryption for PC)
- Network/ System Vulnerabilities Assessment in Saudi Arabia in banks.
- Configuration, Installation of McAfee ePO (ePolicy Orchestrator) Agent Server. Maintaining enterprise Mcafee Virus Scan 8.8.
- Manage infrastructure servers: 2008, Active Directory, DNS, Certificate Authority and DHCP Server.
- Rogue Wireless scanning in all Saudi Banks and other industry.
- Configuring and troubleshooting Firewall/Watchguard (Translation, Failover, Contexts, IPSec and MPF) and VPNs (Site-To-Site, DMVPN, and WEB VPN).
System administrator
El-Ajou Group
01.1998 - 12.2009
- Perform troubleshooting and administration of network Print servers
- Level 2 support for organization.
- Conduct training to customers for document management system
- Perform Network and System Activities on Technical Complains
- Maintaining enterprise Mcafee Virus Scan 8.7
Systems Engineer
PRAL (Pakistan Motorway Project)
06.1997 - 12.1997
- Implementation of Windows of NT 4.0 networks
- Troubleshooting of Windows of NT 4.0 networks
- Managing Active Directory users
- Implementation of Wireless WAN for connecting interchanges on motorway project.
- Improved system performance by identifying and resolving technical issues in a timely manner.
- Completed software updates and assessed security patches for optimized computer use.
Systems Engineer
Computer Professionals (Compaq Dealer)
03.1995 - 05.1997
- Implementation of Novell Netware networks (Netware 3.11, 3.12 & 4.11)
- Implementation of Novell Netware network with workstations having Boot ROMs
- Implementation of Windows workgroup 3.11 peer to peer networks
- Implementation of Windows NT 3.51 networks
- Implementation of Windows of NT 4.0 networks
- Trouble Shooting the network on the above platforms
- Implementation of remote management software like PC Anywhere & ProComm Plus
- Implementation of Print servers’ hardware and Novell NetWare
- Implementation of network-based office automation applications on Novell and Windows servers
- Implementation of Mail servers (MS Exchange 5.0 & 5.5) and Proxy server (MS Proxy 2.0, Wingate Win proxy & Win route)
Education
Bachelor of Science - Information Technology
Lahore, Pakistan06-1995
Skills
- Critical thinking skills
- Effective team collaboration
- Threat analysis and mitigation
- Data protection knowledge
- Customer-focused technical assistance
- Comprehensive system evaluation
- User assistance
- Effective issue resolution
Certification
- MCTS (Microsoft Certified Technology Specialist)
- MCSE (Microsoft Certified System Engineer)
- C|EH (Ethical Hacking and Countermeasures) 2009
- McAfee Partner Certified (Technical Professional EPO Certified)
- McAfee Partner Certified (Technical Professional for Virus Scan Enterprise Certified)
Technology Products Currently in use in different projects.
- Sentinel One EDR
- Ninja one RMM
- Carbon Black
- Proofpoint
- CyberCNS – Connect Secure
- KnowBe4
- Ivanti
- Trellix ePO, ENS
- KACE (patch management and application deployment)
- Carbon Black (EDR solution)
- McAfee Disk encryption and native encryption (bit-locker) setup and management.
- Cherwell (Ticketing change management system)
Languages
English
Full Professional
Punjabi
Full Professional
Urdu
Full Professional
Arabic
Elementary
Timeline
Endpoint Security Consultant
GuideIT
01.2018 - 05.2025
Endpoints Security Consultant (Sub-contracted to a Bank of America)
SkillStorm
09.2015 - 09.2018
Endpoints Security Consultant, Technology Solutions
Optiv (Head office Denver)
08.2014 - 08.2015
Senior Service Delivery
ITMATRIX
06.2010 - 11.2013
System administrator
El-Ajou Group
01.1998 - 12.2009
Systems Engineer
PRAL (Pakistan Motorway Project)
06.1997 - 12.1997
Systems Engineer
Computer Professionals (Compaq Dealer)
03.1995 - 05.1997
Bachelor of Science - Information Technology
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