Faith Dennis
Summary
Experienced in managing administrative functions for office personnel, possessing strong analytical skills and a talent for finding effective solutions to problems. With over 5 years of experience in a call center setting, including sales, tech support, and customer care, honed communication and problem-solving abilities. As an upcoming nursing student, brings excellent educational credentials and hands-on patient care experience. Strong foundational knowledge of healthcare and business policies enables navigation of complex situations with ease. Detail-oriented team player with excellent organizational skills, thriving in fast-paced environments and excelling at handling multiple projects simultaneously with a high level of accuracy.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Certified Nursing Assistant II/PCT
Bayfront Health Hospital
08.2023 - 09.2024
- Department : Neurology/Medsurg Unit
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Treated patients suffering from strokes, seizures, brain disorders, brain cancer, and traumatic brain injuries.
- Initiated CPR for patients in cardiac failure, responding to hospital crisis codes.
- Administered testing with electrocardiogram for patients experiencing events and as screening tool.
- Trained employees on assigned duties.
- Remained calm during high-stress, critical situations, demonstrating sustained focus and problem-solving in real-time.
Financial Counselor I
Bayfront Health Hospital
11.2021 - 08.2023
- Department: Imaging/Radiology
- Assists patients and their families with host of services to ensure that process of collecting payments is fully explained and is as comfortable as possible
- Trained new staff on filing, phone etiquette and other office duties.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Answered incoming calls, scheduled appointments and filed medical records.
- Communicated test results to physicians and other healthcare professionals.
- Complied with HIPAA and company regulations to maintain confidentiality regarding patient health data and medical records.
- HOI release of information/Medical records
- Rapidly analyzed and responded to critical situations such as cardiovascular, abdominal, and neurological in emergency situations.
- Conducted case finding to maintain complete cancer registry database.
- Prepared routine and special reports for medical staff, oncology program, hospital administration and accrediting agencies.
Team Member
Papa John's
03.2020 - 08.2020
- Pizza Making, Order Take, Cashier Responsibilities, Maintain clean work environment
Crew Member
Tropical Smoothie Cafe
06.2019 - 12.2019
- Bending, lifting, and carrying up to 30 pounds to perform duties like stocking and refilling and charting, Constant face to face interactions with crew members and customers, Safely navigate in fast-paced cafe environment
Education
Associate Degree in Nursing - Pre-Nursing
Saint Petersburg College
St. Petersburg, FL12.2025
Pre-Nursing - Nursing
Seminole State College of Florida
Sanford, FL12.2022
Certified Nursing Assistant Program - undefined
Southern Technical Institute
Pinellas Park, FL08.2022
High School Diploma - undefined
Boca Ciega High School
Gulfport, FL05.2020
Skills
- Microsoft Office
- Organizational skills
- Leadership
- Patient Care
- Medical Terminology
- Basic Life Support
- Medical Records Management
- Customer service
- End of life care
- HIPAA Compliance
- Administrative experience
- Inpatient/Outpatient Care
- Attention to Detail
- Seizure/Stroke Management
Certification
BLS Certification, 07/2023, Present
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Accomplishments
- Achieved medical records through effectively helping with Oncology Board.
Timeline
Certified Nursing Assistant II/PCT
Bayfront Health Hospital
08.2023 - 09.2024
Financial Counselor I
Bayfront Health Hospital
11.2021 - 08.2023
Team Member
Papa John's
03.2020 - 08.2020
Crew Member
Tropical Smoothie Cafe
06.2019 - 12.2019
Associate Degree in Nursing - Pre-Nursing
Saint Petersburg College
Pre-Nursing - Nursing
Seminole State College of Florida
Certified Nursing Assistant Program - undefined
Southern Technical Institute
High School Diploma - undefined
Boca Ciega High School
BLS Certification, 07/2023, Present
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