Bianca Brady
Tampa,FL
Summary
Business-minded Financial Counselor known for successfully managing high level of patient accounts. Determined employee with over two years of experience processing financial forms and obtaining referrals and other health documentation. Remains calm and poised in all types of situations.
Overview
14
14
years of professional experience
Work History
Financial Counselor
Bayfront Health Hospital
St. Petersburg, FL
10.2021 - 06.2022
- Contacted insurance providers to obtain key information regarding patient benefits and to submit documentation for accounts.
- Identified healthcare resources and programs for patients unable to meet financial obligations.
- Explored specific plans of action to address creditor demands and reduce debt.
- Assessed client financial situation and explored background through one-on-one interview process.
Direct Support Professional
ACLD
Roslyn Heights, NY
08.2016 - 05.2020
- Updated patient files with current vitals, behaviors, and other data relevant to treatment planning.
- Supervised daily activities and provided assistance to staff.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Developed rapport to create safe and trusting environment for care.
- Administered medication as directed by physician.
Freight Forward Agent
Alba Wheels Up International
Valley Stream, NY
07.2016 - 01.2018
- Developed and deepened successful partnerships with representatives of diverse shipping companies.
- Coordinated shipments, determining timely transport of goods from point of origin to final destination.
- Calculated weight, volume or cost of goods to be moved.
- Oversaw cargo claims to investigate and resolve loss or damage issues during transit.
- Arranged delivery or storage of goods at destinations.
Lead Sales Associate
Old Navy
Valley Stream, NY
08.2010 - 12.2017
- Trained, coached, and mentored new sales associates for maximum performance.
- Provided exceptional customer service to foster client loyalty and satisfaction.
- Monitored sales team performance and provided constructive feedback.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Medical Receptionist
Professional Healthcare Of Pinellas
St. Petersburg, FL
08.2014 - 06.2016
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Maintained current and accurate medical records for patients.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Managed multi-line phone system and pleasantly greeted patients.
- Completed patient referrals to other medical specialists.
Dietary Aide
Westminster Suncoast
St. Petersburg, FL
01.2008 - 08.2014
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Assisted in maintaining dry storage areas and handling unpacking, dating, and rotating of food and non-food supplies as directed.
- Distributed food during busy peak periods to drive customer satisfaction.
- Arranged tray and or table settings with proper tableware, condiments, and tray card.
Education
Associate of Science - Health Sciences
St.Petersburg College
St. Petersburg, FL 01.2023 - Current
Skills
Financial advice
Proficient in Epic, Meditech, Cerner
Account management and updating
Patient counseling
Telephone etiquette
Positive patient experiences
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Associate of Science - Health Sciences
St.Petersburg College
01.2023 - Current
Financial Counselor
Bayfront Health Hospital
10.2021 - 06.2022
Direct Support Professional
ACLD
08.2016 - 05.2020
Freight Forward Agent
Alba Wheels Up International
07.2016 - 01.2018
Medical Receptionist
Professional Healthcare Of Pinellas
08.2014 - 06.2016
Lead Sales Associate
Old Navy
08.2010 - 12.2017
Dietary Aide
Westminster Suncoast
01.2008 - 08.2014