Summary
Overview
Work History
Education
Skills
Timeline
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Latoya Williams

Calumet City,IL

Summary

Hands-on individual, boasting a career spent handling an array of administrative tasks efficiently and with a smile. A polished financial coordinator who is self-motivated proudly offers over 18 years of experience working in a fast-paced office setting. A poised professional overseeing administrative tasks with relative ease. Dedicated to providing patients with detailed information on benefits and payments.

Overview

18
18
years of professional experience

Work History

Financial Counselor

Acadia Healthcare
Lemont, Illinois
11.2011 - Current
  • Advocated for patients by contacting insurance carriers and obtaining necessary benefits information.
  • Financial counseling of patients and/guarantors and collecting any out of pocket (deductibles, copays, exhausted days etc...) Provide information to the patient and/guarantors regarding their benefits and financial obligations.
  • Complete adjustments for approval
  • Update daily the upfront collection log and admin adjustment log. Review BOD on a weekly basis.
  • Gather and interpret data from system and understands appropriate course of action to take and initiates time-sensitive and strategic steps resulting in payment
  • Review and resolve accounts with credit balances.
  • Document all collection efforts and contacts in patient accounting system

Business Office Clerk

Chrio one
Romeoville, Illinois
01.2007 - 10.2011
  • Maintained confidentiality of sensitive information and documents.
  • Created spreadsheets using Excel software to analyze data trends and improve operational efficiency.
  • Developed procedures for efficient handling of accounts receivable and payable transactions.
  • Inform business office manager of any potential issues which may delay payment and/or issues with specific payments
  • Maintain log of any claim submission,rebook log

Education

Diploma - Medical Coding & Billing

Westwood
Calumet City, IL
05-2005

Associate of Applied Science -

South Suburban College of Cook County
South Holland, IL
05-1996

High School Diploma -

Thornwood High School
South Holland, IL
05-1996

Skills

  • Financial advice
  • Patient counseling
  • Budget planning
  • Payment negotiation
  • Financial document review
  • Complex problem solving
  • Customer Service
  • Payment disbursement
  • Handling customer complaints
  • Credit and collection
  • Statement issuing
  • Bill processing
  • Adjustment posting
  • Billing dispute resolution
  • Account posting
  • Discrepancy resolution
  • Financial documentation
  • Payment posting
  • Adjustment reviews
  • Billing data verification

Timeline

Financial Counselor

Acadia Healthcare
11.2011 - Current

Business Office Clerk

Chrio one
01.2007 - 10.2011

Diploma - Medical Coding & Billing

Westwood

Associate of Applied Science -

South Suburban College of Cook County

High School Diploma -

Thornwood High School

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Latoya Williams