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Business Analyst with a strong interest in IT consulting services. Proven ability to de ne business and technical requirements based on business problems. Skilled in translating and simplifying requirements for optimizing execution and outcomes. Familiar with Agile and Waterfall methodologies. A dependable and detail-oriented professional with expertise in gathering and implementing software requirements, compliance, risk management and IT governance frameworks to cover data management and retention policies. s. CBRE Project Management Job Simulation on Forage Completed a job simulation focused on project management at CBRE Conducted an initial review of a showroom project plan for a global manufacturer of high-end kitchen appliances Developed a Gantt chart to track the progress of the project and considered the project's risks and dependencies Cognizant Agile Methodology Job Simulation on Forage OCTOBER 2023 Demonstrated an understanding of key project management concepts by creating a comprehensive presentation analyzing strengths and weaknesses of Agile and Waterfall methodologies. Applied knowledge of key aspects of Agile methodology by identifying user stories for an innovative interplanetary video-conferencing application and creating a document detailing Scrum role assignments and ceremonies. Showcased problem-solving skills by diagnosing and proposing solutions for development process issues encountered during sprints.

Multi-talented Sales and Operations Management Executive consistently rewarded for success in business development and operational improvements. Troubleshooter. Highly experienced in sales, business development, and national-chain hospitality and restaurant operations management and consulting. Excel in problem solving, region / territory development, management training, and consultative / complex sales, with a strong marketing, operations, and P&L-responsible management background. Proven producer. Possess decades of successful, hands-on Sales, and Sales Support experience. Consistently outperform sales goals and profit targets, some in excess of $100,000,000 annually. Successfully manage, in various roles and vertical markets, to include major/global accounts, commercial print, legal, accounting, manufacturing, insurance, and more. Sales support and specialist roles include document management and workflow, document storage and retrieval; high-volume / variable-data and color print. Success in progressively responsible, region-level Restaurant / Hospitality management positions, many in start-ups / new markets, where ground-up training, marketing, and building a service culture were key future success factors. Seek to combine my sales-building expertise, technical knowledge, and hospitable / approachable style, with my personal commitment to client satisfaction, to achieve both corporate and personal goals.

Extensive experience in sales, customer and technical support including medical device environments; which includes training and guiding customers to purchase the appropriate products. Strengths include organizational skills, one-step resolutions, superior listening and problem solving.

Experienced senior product manager with over 8 years of expertise in operations, compliance, and marketing. Demonstrated success in product lifecycle management, strategic planning, and roadmapping. Proficient in conducting comprehensive market analysis and research to drive informed decision-making. Skilled in developing effective go-to-market strategies and consistently improving user satisfaction rates.

Michael Russo

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Omnichannel Communications Specialist

Account Manager

Sales Operations Analyst

Marketing Director

Account Manager

Education

B.S. - Communications

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Omnichannel Communications Specialist

Account Manager

Sales Operations Analyst

Marketing Director

Account Manager

B.S. - Communications

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