Ashley Skipper
Dallas,USA
Summary
Detail-oriented P&C Licensed Insurance Specialist with over 10 years of experience in auto and health insurance claims processing and risk assessment. Expertise in developing comprehensive insurance policies tailored to meet diverse client needs while ensuring strict compliance with industry regulations. Recognized for exceptional interpersonal skills, fostering strong client relationships that enhance customer satisfaction and loyalty. Committed to delivering high-quality service and innovative solutions in a fast-paced environment.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Omnichannel Customer Support Specialist II
Crescendo/Partnerhero
Remote, US
08.2025 - Current
- Managed omnichannel service delivery, guaranteeing uniformity in customer experience through phone, live chat, email, and SMS.
- Interpreted and communicated detailed health plan benefits, copays, deductibles, and eligibility to ensure informed decision-making among members and stakeholders.
- Analyzed and addressed claims billing inquiries and prior authorizations to enhance operational efficiency and customer satisfaction.
- Achieved high levels of accuracy in documenting interactions within CRM and EHR systems, contributing to compliance with HIPAA and privacy regulations. Enhanced data management practices, resulting in improved information accessibility for healthcare teams.
- Managed inquiries effectively through the application of CRM, VoIP, and member portal tools.
Licensed Insurance Representative
Teleperformance
04.2025 - 08.2025
- Handled customer inquiries by providing accurate information and effective solutions.
- Facilitated effective communication with customers by utilizing active listening skills to understand and resolve issues.
- Safeguarded confidential customer information by implementing secure handling practices and maintaining confidentiality protocols.
- Developed and implemented approaches to enhance service efficiency by addressing customer issues promptly.
- Educated clients on insurance products, ensuring informed decision-making and satisfaction.
- Maintained meticulous records of call-related data to support performance analysis and reporting.
Member Services Representative
Everise
Temp Project
03.2025 - 04.2025
- Facilitated resolution of health insurance billing issues while offering payment alternatives and ensuring efficient payment processing.
- Operated with minimal supervision to achieve and exceed established performance metrics in call volume, payment success, and service quality.
- Addressed member inquiries through various channels, including inbound and outbound calls, email, chat, and written communication, ensuring prompt and accurate responses.
MEMBER SUPPORT SPECIALIST
Continuum Global
12.2024 - 03.2025
- Achieved high member satisfaction by promptly resolving inquiries and issues. Maximized CRM software capabilities to track interactions and maintain comprehensive member records.
- Achieved clarity in communication of complex information, enhancing member understanding. Developed solutions that addressed member needs, resulting in improved satisfaction.
Title Express Processor
Copart
Remote
04.2024 - 11.2024
- Supported auto insurance operations by managing vehicle title documentation and owner verification processes.
- Coordinated responses within shared inbox, ensuring all tasks and directives were addressed in accordance with company policies.
TOTAL LOSS SPECIALIST
Crescent Bank and Trust
Hybrid
05.2022 - 04.2024
- Coordinated activities related to all insurance claim accounts, enhancing operational effectiveness.
- Oversaw compliance with state regulations and company policies throughout total loss process to prevent legal complications.
- Addressed escalated issues from dissatisfied customers to enhance satisfaction by offering personalized support via chat, email, and phone.
- Delivered exceptional customer service by guiding policyholders through total loss processes.
- Assessed total loss claims to establish coverage eligibility and recommend settlement options.
- Collaborated with adjusters to expedite claim resolutions and improve customer satisfaction.
Education
HIGH SCHOOL DIPLOMA -
Natchez High School
01-2003
Skills
- Claims evaluation
- Attention to detail
- Cross-functional teamwork
- Client support
- Proficient time management
- Proficient in managing multiple tasks
- Ability to adjust to new challenges
- Problem-solving in conflicts
- CRM software
- Email communication
- Online chat support
Certification
Active P&C License (All States)
LANGUAGES
English | Advanced
Timeline
Omnichannel Customer Support Specialist II
Crescendo/Partnerhero
08.2025 - Current
Licensed Insurance Representative
Teleperformance
04.2025 - 08.2025
Member Services Representative
Everise
03.2025 - 04.2025
MEMBER SUPPORT SPECIALIST
Continuum Global
12.2024 - 03.2025
Title Express Processor
Copart
04.2024 - 11.2024
TOTAL LOSS SPECIALIST
Crescent Bank and Trust
05.2022 - 04.2024
HIGH SCHOOL DIPLOMA -
Natchez High School