Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

James Stephen Littrell

Phoenix,AZ

Summary

Diligent [Desired Position] with solid background in providing comprehensive claims support. Skilled in efficiently managing claims processes and resolving discrepancies to ensure smooth operations. Demonstrated ability to handle complex tasks and coordinate with team members effectively.

Experienced with managing detailed claims support tasks and ensuring accuracy in documentation. Utilizes strong communication skills to liaise between departments and resolve issues promptly. Track record of enhancing claims processing efficiency and supporting team goals effectively.

Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Claims Support Specialist II

American Auto Shield
02.2020 - Current
  • Technical Claims Adjuster II ~ Feb 2020-Dec 2021
  • Process and adjudicate powertrain claims per company SOP's.
  • Claims Support Specialist II ~ Dec 2021-present
  • Dispute resolution, Deescalate already escalated scenarios and situations. Claim review to ensure proper process was applied and correct coverage applied to claims. Apply customer satisfaction or goodwill where needed and closely work with repair facilities and the customer to resolve any withstanding issues.
  • Conducted thorough research on claimant backgrounds, validating information accuracy before proceeding with case evaluations.
  • Assist legal department in finding fraudulent claims and repair facilities.
  • Enhanced customer satisfaction with timely communication on claim status updates and followups.

Automotive Technician

Coulter Cadillac
06.2018 - 02.2020
  • Automotive Technician
  • Heavy Line Specialist
  • Powertrain specialist, focused on overhaul, repair or replacement of major vehicle components. To ensure vehicle working as designed.
  • Maintained up-to-date knowledge on industry advancements through continuous professional development courses and certifications.
  • Performed thorough quality control inspections on completed repairs, guaranteeing customer satisfaction upon vehicle return.

Automotive Technician

Courtesy Chevrolet
03.2015 - 05.2018
  • Automotive Technician
  • Heavy Line Specialist
  • Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
  • Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
  • Delivered superior results under tight deadlines, managing multiple concurrent projects without compromising quality or attention to detail.

Education

Associate of Applied Science - Automotive Technology

Gateway Community And Technical College
Covington

Bachelor of Science - Industrial Design

The Art Institute of Pittsburgh
Pittsburgh, PA

Skills

  • Claims evaluation
  • Claims management
  • Skilled in Microsoft Office tools
  • Interpretation of regulations
  • Salesforce proficiency

Certification

ASE Master Certified

Timeline

Claims Support Specialist II

American Auto Shield
02.2020 - Current

Automotive Technician

Coulter Cadillac
06.2018 - 02.2020

Automotive Technician

Courtesy Chevrolet
03.2015 - 05.2018

Associate of Applied Science - Automotive Technology

Gateway Community And Technical College

Bachelor of Science - Industrial Design

The Art Institute of Pittsburgh
James Stephen Littrell