Itza Torres
Denver
Summary
Dedicated professional with proven performance in management, leadership and communication. Detail-oriented in problem-solving and planning. Ready to make an immediate contribution to your organization.
High-energy professional successful at working with all hotel departments to facilitate communication, quality and service initiatives. Hardworking and resourceful with strong communication skills and adaptable approach. Maintains proper documentation of duties accomplished during work shift and reports safety hazards or maintenance deficiencies for proper handling.
Overview
13
13
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Housekeeping Supervisor
Confort inn
Denver
10.2025 - Current
- Supervised housekeeping staff to ensure cleanliness standards met daily.
- Coordinated scheduling and assignments for efficient team operations.
- Inspected guest rooms and public areas for quality assurance compliance.
- Managed inventory of cleaning supplies and ordered as necessary.
- Developed and implemented cleaning protocols to enhance guest satisfaction.
- Addressed guest complaints regarding cleanliness promptly and professionally.
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Maintained records of room assignments, special requests from guests and status of vacant and occupied rooms.
- Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
- Performed periodic deep cleaning tasks in order to maintain high hygiene standards.
- Assisted with the recruitment process for new housekeepers, including interviewing potential candidates and conducting background checks.
- Resolved conflicts among staff members efficiently while maintaining professionalism at all times.
- Provided feedback on employee performance, identifying areas of improvement while recognizing successes.
Co owner, comunications and logístics
Cuna de estilo
David
07.2024 - Current
- Developed marketing strategies to increase brand visibility and customer engagement.
- Oversaw inventory management to ensure product availability and organization.
- Handled customer inquiries and resolved issues promptly and efficiently.
- Implemented social media campaigns to promote new collections and events.
- Managed day-to-day business operations including staffing, inventory management, budgeting, accounting, and payroll processing.
- Established policies and procedures to ensure compliance with local, state, and federal regulations.
- Coordinated special events such as product launches or promotional campaigns.
- Recruited, trained, evaluated, and supervised staff members across multiple departments.
- Built relationships with key stakeholders such as clients, partners, investors.
- Prepared detailed reports on sales performance metrics for senior management review.
Housekeeping
Confort inn
Denver
03.2023 - Current
- Attended regular meetings related to housekeeping operations held by management.
- Performed housekeeping duties such as cleaning toys, changing linens.
- Performed light housekeeping duties such as laundry, tidying play areas.
- Organized and distributed housekeeping supplies such as linens, towels, and toiletries.
- Performed light housekeeping duties such as laundry, vacuuming and dusting.
- Responded promptly to customer complaints regarding housekeeping services provided by the facility.
- Provided support for guests with special requests or complaints about housekeeping services.
Operations Team Leader
SGS Panama Control Services
Panama City
10.2012 - 08.2023
- Performed root cause analysis when investigating incidents or complaints from customers and employees.
- Assisted in resolving escalated customer issues in a timely manner.
- Maintained accurate records of day-to-day operations activities for audit purposes.
- Monitored daily operations activities to ensure quality standards are met.
- Organized training sessions for employees on relevant topics such as safety protocols, problem-solving techniques.
- Conducted regular meetings with team members to discuss performance, progress, and challenges.
- Provided guidance, coaching, and feedback to team members on a regular basis.
- Identified opportunities for process improvements and optimized workflow processes accordingly.
- Implemented cost-saving measures across various departments within the organization.
- Conducted regular performance reviews and provided feedback to team members.
- Documented daily operations activities in database.
- Supported budget preparation and monitored expenditures.
- Prepared reports to summarize operational results and financial performance.
- Supervised daily operations and workflow for quality control processes.
- Trained team members on safety protocols and operational procedures.
- Implemented process improvements to enhance productivity and reduce waste.
- Monitored compliance with industry regulations and company standards.
- Facilitated communication between departments to streamline operations.
- Conducted regular inspections to ensure equipment functionality and safety.
- Assisted in developing training materials for new staff onboarding.
- Generated detailed reports outlining KPIs, quality control measures, and other related data points.
- Prepared monthly budget forecasts based on current trends in productivity output.
- Resolved conflicts among team members in a professional manner.
- Assisted with development and implementation of quality controls, productivity standards and compliance guidelines.
Quality Assurance and Quality Control Lead
Sgs Panamá control services inc
Panama City
02.2019 - 08.2022
- Participated in external audits conducted by regulatory agencies such as FDA or ISO certification bodies.
- Conducted internal audits to assess compliance with ISO 13485, 2016 Quality Management System requirements.
- Documentation of all processes performed in accordance with ISO 9001 regulations.
- Provided training sessions on topics related to ISO standards for staff members.
- Created new processes and procedures in accordance with ISO 9001, 2015 standard.
- Ensured compliance with applicable regulations such as ISO 9001, 2015 standards.
- Ensured compliance with applicable standards such as ISO 9001, 2015 requirements.
- Developed and maintained an ISO 9001 quality management system, ensuring compliance with all applicable regulations.
- Ensured compliance with ISO 9001, 2015 guidelines throughout the organization.
- Developed and maintained quality systems to ensure compliance with ISO 9001 standards.
- Prepared documents needed to obtain ISO 9001 certification and accreditation.
- Documented test results and prepared reports on product quality in accordance with ISO 9001 and 14001 standards.
- Managed documentation requirements associated with ISO 9001 certification process and maintained accurate records of all changes made within the QMS framework.
- Participated in internal audits to verify conformance with ISO 9001 requirements.
- Provided guidance on best practices in implementing ISO standards.
- Assisted in the preparation of documents related to ISO 9001 certification.
Operations Coordinator
Sgs Panamá control services inc
Panama City
03.2014 - 02.2019
- Coordinated logistics operations to ensure timely deliveries and efficient transportation.
- Communicated with internal teams to resolve logistical issues and enhance operational workflow.
- Supported budget preparation by tracking expenses and resource allocations.
- Managed day-to-day operations of the department including scheduling tasks and assigning duties.
- Created and maintained accurate records of departmental activities, including budgets, personnel documents and project timelines.
- Monitored project progress and provided updates to stakeholders.
Invoice and collections
Sgs Panamá control services inc
Panama City
09.2012 - 03.2014
- Completed day-to-day duties accurately and efficiently.
- Processed and issued invoices using accounting software to ensure timely billing.
- Collaborated with the finance team to resolve discrepancies in billing records.
- Maintained accurate records of customer accounts and payment histories.
- Managed customer accounts to ensure timely payments and compliance.
- Communicated with clients to resolve payment disputes and establish payment plans.
- Adhered to company policies and applicable laws while collecting debts from customers.
- Monitored accounts to identify overdue payments and pursue timely remedies.
- Reviewed documents such as contracts, invoices, letters and emails related to customer accounts.
- Performed administrative functions for assigned accounts, recorded address changes and purged records.
Education
Ingeniero Industrial Empresarial - Engineering
Universidad Latina De Panama
Panama City 01.2009 - 12.2012
High School Diploma -
Adventist Bilingual High School
Dad, Chiriqui, PanamaMaster of Business Administration (M.B.A.) - International Logistics
University Latina of Panama
PanamaSkills
- Performance Review and Optimization
- Logistics Process Improvement
- Employee Training
- Team Guidance and Management
- Spreadsheet Tracking
- Word Processing
- Warehouse Management Systems
- Supplier Contracts Management
- Office Supplies and Inventory
- Staff supervision
- Quality assurance
- Customer service
- Operational management
Certification
- 32467
- 4-754-104
Additional Information
Proficient in Microsoft Word, Outlook, Excel, PowerPoint, Publisher, Teams., Proficient in Warehouse Management Systems.
Languages
Spanish
Native/ Bilingual
Accomplishments
- Internal auditor ISO 9001:2015
Timeline
Housekeeping Supervisor
Confort inn
10.2025 - Current
Co owner, comunications and logístics
Cuna de estilo
07.2024 - Current
Housekeeping
Confort inn
03.2023 - Current
Quality Assurance and Quality Control Lead
Sgs Panamá control services inc
02.2019 - 08.2022
Operations Coordinator
Sgs Panamá control services inc
03.2014 - 02.2019
Operations Team Leader
SGS Panama Control Services
10.2012 - 08.2023
Invoice and collections
Sgs Panamá control services inc
09.2012 - 03.2014
Ingeniero Industrial Empresarial - Engineering
Universidad Latina De Panama
01.2009 - 12.2012
High School Diploma -
Adventist Bilingual High School
Master of Business Administration (M.B.A.) - International Logistics
University Latina of Panama