Itza Yanez

March 2026 - Present

• Prepared hot and cold beverages to the highest standard while providing guests with legendary customer service.
• Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
• Checked identification to enforce age regulations for alcoholic beverages.
• Decreased customer wait times by enlisting coworkers assistance for multi-order delivery to avoid spilling or dropping food.

• Coordinated communication between staff and clients, enhancing overall organizational efficiency.
• Assisted residents with questions and maintenance requests
• Helps maintain cleanliness and organization of apartment prepared areas
• Prepared apartments for new tenants moves-ins
• Work closely with staff to support daily property operations
• Provided professional customer service to residents and visitors

• Assisted with daily restaurant operations in a fast-paced environment
• Supervised employees and ensured excellent customer service
• Helped train and onboard new team members
• Managed cash drawers and handled deposits
• Assisted with scheduling and shift coverage
• Resolved customer complaints professionally and efficiently
• Maintained cleanliness and food safety standards

• Performed visual inspection of the work area and evacuated operations and summoned authorities if hazardous conditions detected.
• Patrolled plant areas and noted and investigated unsafe conditions and practices to eliminate fire hazards.
• Instructed employees in fire safety practices and performed tests on fire prevention equipment in explosive or flammable materials processing areas to check functionality.

• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
• Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
• Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
• Inspected dishes and utensils for cleanliness, sending back to be washed again when necessary.
• Stayed up-to-date on menu changes to offer current and accurate information and help customers select optimal meal choices based on individual preferences.