Itzali Mendoza
Reedley,CA
Summary
Proficient Shift Manager knowledgeable about scheduling, money handling and team management. Adept at handling all areas of operations. Eager to develop and advance professionally into a more challenging position.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Shift Manager (full-time)
McDonald's
Dinuba, CA
07.2018 - Current
- Maintained high standards of quality control to ensure customer satisfaction
- Provided ongoing coaching and mentoring to team members, supporting their development.
- Coordinate shift planning, assigning tasks and determining staffing needs.
- Ensured food preparation adhered to quality standards.
- Guaranteed a consistently clean and well-maintained dining environment.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Partnered with fellow managers to promote a unified workplace environment through consistent policy adherence.
Seasonal Fruit Packer
Cornerstone Cold Storage
Kingsburg, CA
04.2020 - 08.2022
- Sorted Varieties of fruit during the season
- Ensured boxes were packed and properly marked.
- Enhanced packing efficiency by streamlining fruit selection and sorting processes.
Education
High school diploma - undefined
Ronald Reagan Academy
Dinuba, CA05.2019
Skills
- Mentoring
- Customer service
- Cash handling
- Packer (2 years)
- Quality Control
- Fast learner
- Food Preparation
- Food Safety
- Leadership
- Problem solving
- Bilingual
- Restaurant Management
- POS
- Adaptability
Certification
- ServSafe
- Food Handler Certification
Languages
Spanish - Fluent
English - Fluent
Timeline
Seasonal Fruit Packer
Cornerstone Cold Storage
04.2020 - 08.2022
Shift Manager (full-time)
McDonald's
07.2018 - Current
High school diploma - undefined
Ronald Reagan Academy