Itzamara Flores
Summary
Positive Hospitality Professional experienced in balancing guest needs with business objectives. Achieved customer loyalty through exceptional service and strong organizational skills in fast-paced environments. Focused on delivering results through effective multitasking, planning, and communication.
Overview
6
6
years of post-secondary education
7
7
years of professional experience
Work History
Front Desk Assistant Manager
Wichita Marriott
Wichita
06.2023 - Current
- Greeted guests warmly and managed check-in and check-out processes efficiently.
- Delivered exceptional service during high-volume periods, ensuring seamless customer experiences.
- Trained new front desk staff on procedures and customer service best practices.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Organized and prepared interviews for manager to ensure efficient candidate evaluation.
Teller
Wichita Federal Credit Union
Wichita
06.2021 - 05.2023
- Maintained friendly and professional customer interactions.
- Managed financial transactions for wire transfers, appraisal orders, account closures, and referrals, ensuring accuracy and customer satisfaction.
- Answered customers' inquiries regarding account balances, transfers, and more.
- Educated members on credit union services and product offerings, enhancing their understanding and usage of available resources.
- Processed check orders for customers, placed stop payment orders and conducted additional special services for customers.
Hostess
Texas Roadhouse
02.2020 - 06.2021
- Greeted and seated guests with a friendly and welcoming demeanor.
- Managed seating configurations to enhance dining experience and took care of walk-ins.
- Oversaw reservation system to ensure efficient seating arrangements. to optimize seating arrangements efficiently.
- Managed incoming calls for reservations and food orders, ensuring timely service.
- Coordinated with kitchen staff to ensure timely guest service during busy hours.
Education
Bachelor's - Business Administration, psychology
Wichita State University
Wichita, KS 08.2020 - 12.2024
High school diploma -
Chester Lewis academy
Wichita, KS 05.2017 - 05.2019
Skills
- Front desk support
- Schedule management
- Reservation management
- Sales and cash handling
- Payment processing
- Cash management
- Schedule management
- Bilingual communication
- Multi-tasking
- Problem solving
- Staff development
- Effective communication
- Collaboration techniques
- Guest relations
- Problem solving
Languages
- English
- Spanish
Timeline
Front Desk Assistant Manager
Wichita Marriott
06.2023 - Current
Teller
Wichita Federal Credit Union
06.2021 - 05.2023
Bachelor's - Business Administration, psychology
Wichita State University
08.2020 - 12.2024
Hostess
Texas Roadhouse
02.2020 - 06.2021
High school diploma -
Chester Lewis academy
05.2017 - 05.2019