Nicole Tapia
Summary
Dynamic Scheduling Staffing Administrator with extensive experience at Lowe's, excelling in onboarding and compliance. Proven ability to enhance operational efficiency through effective scheduling and payroll management using Kronos. Strong organizational skills and a commitment to customer service have consistently improved team performance and candidate satisfaction.
Overview
12
12
years of professional experience
Work History
Front Desk Administrative Assistant
Chicanos Por La Causa Women's Business Center
Phoenix, AZ
06.2026 - Current
- Managed front desk operations, providing exceptional customer service and support to clients.
- Maintained accurate records of client interactions and transactions using CRM systems.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times.
- Oversaw inventory management of office supplies, ensuring availability and cost-effectiveness in procurement processes.
Scheduling Staffing Administrator
Lowe's
Tempe, Arizona
07.2019 - 03.2026
- Supported hiring and scheduling processes for store, scheduling interviews for qualified candidates and administering drug testing using Alere systems and background checks via First Advantage sites
- Extended offers to candidates using Workday programs and conducted orientations for all new hires, ensuring smooth onboarding
- Created and maintained employee files, including workmen's comp and medical paperwork, ensuring compliance and up-to-date records
- Assisted managers with HR practices, including electronic updates for employee files and resolving HR website inquiries
- Generated schedules for all associates by tracking availability, optimizing coverage to meet store and company needs, and managed overtime, accruals, time off requests, attendance, and payroll closure using Kronos systems
Head Cashier
Lowe's
Chandler, USA
06.2018 - 07.2019
- Supervised cashiers by coordinating breaks and lunches for the entire front end, ensuring continuous coverage
- Maintained balanced register funds at opening and closing, reducing discrepancies and ensuring accuracy
- Managed internet pick up service by contacting customers for updates, improving customer satisfaction
- Handled cashier and customer questions or concerns, resolving issues promptly to enhance service quality
- Trained new associates on registers and customer service, supporting onboarding and skill development
- Kept front end fully staffed despite call outs, maintaining operational efficiency
- Ensured register merchandise and supplies were consistently stocked, supporting smooth front-end operations
Cashier/Customer Service
LOWES HOME CENTERS LLC
03.2014 - 06.2018
- Assisted customers with finalizing transactions while promoting store promotions and credit card applications, increasing upsell opportunities
- Worked customer service desk handling returns, credit applications, internet orders, and veteran discount registrations, ensuring efficient service
- Answered phones, transferred calls, and addressed customer questions, demonstrating strong multitasking abilities
- Maintained compliance with company safety standards by keeping all areas clean and free of merchandise and trash
Education
Bachelor's degree - Business Administration
Southern New Hampshire University
Remote11-2028
High School Diploma -
Kofa High School
Yuma, AZ05-2009
Skills
- Receptionist duties
- Front desk support
- Microsoft Office
- Customer interaction
- Workday
- Organizational skills
- Customer service
- Visitor management
- New employee orientation
- Administrative support
- Kronos
- Attention to detail
- Scheduling coordination
Languages
Bilingual in English and Spanish
Timeline
Front Desk Administrative Assistant
Chicanos Por La Causa Women's Business Center
06.2026 - Current
Scheduling Staffing Administrator
Lowe's
07.2019 - 03.2026
Head Cashier
Lowe's
06.2018 - 07.2019
Cashier/Customer Service
LOWES HOME CENTERS LLC
03.2014 - 06.2018
High School Diploma -
Kofa High School
Bachelor's degree - Business Administration
Southern New Hampshire University
Work Authorization
Authorized to work in the US for any employer
References
References available upon request.