Alejandrina Cervantes-Trevizo
Castle Rock,CO
Summary
Detail-oriented professional known for exceptional patient support and task prioritization. Proven ability to assist patients effectively while managing administrative responsibilities, contributing to smooth clinic operations and enhancing overall patient experience.
Overview
3
3
years of professional experience
Work History
Patient Care Volunteer Front Desk
Women's Healthcare Clinic
Denver, Colorado
12.2025 - 03.2026
- Provided compassionate support to patients during their visits and procedures.
- Assisted patients with scheduling appointments and navigating clinic services.
- Maintained cleanliness and organization of waiting areas and patient rooms.
- Documented patient interactions and updated records accurately and promptly.
- Supported staff with administrative tasks to ensure smooth clinic operations.
- Observed patient behaviors and reported any changes or unusual occurrences to medical staff.
- Administered medications under supervision of nursing staff including oral medications, topical creams and ointments, injections.
- Monitored vital signs such as temperature, pulse rate and blood pressure levels when requested by nurses or physicians.
- Cleaned medical equipment or facilities.
Guest Service Associate
Target
Atlanta, Georgia
03.2024 - 11.2025
- Managed complex customer interactions with professionalism and empathy, effectively resolving issues to improve customer experience.
- Earned customer trust by providing knowledge and efficient assistance
- Delivered high- quality customer service by resolving concerns, processing returns and assisting guest with store services.
- Supported daily store operations through clear communication and teamwork, ensuring smooth workflow and efficient service delivery.
- Processed transactions accurately while maintaining compliance with company procedures
Receptionist
GlassExperts LLC
Atlanta , GA
01.2025 - 10.2025
- Serve as the primary point of contact for customers, providing professional and friendly service both in person and over the phone
- Coordinate appointment scheduling while managing daily workflow and service request
- Verified insurance coverage communicated claim requests and assisted customers throughout the insurance process
- Collaborate with dispatch teams to ensure efficient scheduling and timely customer service
- Process payment, maintain customer accounts, and ensure accurate documentation
- Build strong customer relationships through exceptional communication and attention to individual needs
- Consistently manage multiple priorities while maintaining accuracy and professionalism
Cashier
Target
Miami, Florida
04.2023 - 02.2024
- Delivered exceptional customer service while creating a welcoming environment for customers
- Assisted customers with product inquiries and purchases, providing comprehensive store information to enhance their shopping experience.
- Processed high volume transactions accurately and efficiently, ensuring smooth customer experiences.
- Maintained strong attention to detail when handling cash and payment transactions
Education
GED -
Miami Dade College
Miami, FL05-2023
Skills
- Patient interaction
- Patient support services
- Appointment scheduling
- Vital signs monitoring
- Medical record keeping
- Patient safety protocols
- Attention to detail
- Time management
- Task prioritization
- Receptionist duties
- Problem solving
- Reliability and punctuality
- Compassionate care
Languages
Spanish
Limited
Timeline
Patient Care Volunteer Front Desk
Women's Healthcare Clinic
12.2025 - 03.2026
Receptionist
GlassExperts LLC
01.2025 - 10.2025
Guest Service Associate
Target
03.2024 - 11.2025
Cashier
Target
04.2023 - 02.2024
GED -
Miami Dade College