Ayana Rose
Martinsburg,United States
Summary
Administrative Assistant enhancing operational efficiency and client satisfaction in healthcare. Expertise in managing patient records, ensuring compliance with regulations, and analyzing client feedback to improve service delivery. Committed to fostering collaborative environments that elevate patient experiences.
Overview
4
4
years of professional experience
Work History
Front Desk Patient Coordinator
Rankin Physical Therapy
Hagerstown, Maryland
02.2026 - Current
- Welcomed and guided patients through check-in process to ensure smooth clinic entry.
- Verified insurance information to facilitate accurate billing and enhance patient satisfaction.
- Managed patient records ensuring confidentiality and compliance with regulations.
- Collaborated with team members to enhance patient experience consistently.
- Organized front desk area to create a welcoming environment for patients and visitors.
- Answered multi-line phone system and directed callers to requested personnel and departments.
Administrative Assistant
Pyramid Mountaineer Recovery Center
Kearneysville, United States
08.2024 - 05.2025
- Delivered comprehensive administrative support, enhancing overall experience for staff and clients.
- Ensured accurate record-keeping and documentation, supporting compliance with regulatory standards and facilitating audit readiness.
- Analyzed client feedback to enhance service offerings, resulting in noticeable improvements in client satisfaction ratings.
Behavioral Health Technician
Mountaineer Recovery Center
Kearneysville, United States
10.2022 - 08.2024
- Collaborated with multidisciplinary teams to design comprehensive care strategies, improving service delivery.
- Monitored client progress through detailed assessments, enabling timely adjustments to treatment plans for optimal results.
- Developed new therapeutic activities that boosted client participation, leading to significant improvements in emotional well-being.
- Delivered compassionate care to clients, creating a safe environment that encouraged healing and trust.
Education
Diploma -
Martinsburg High School
01-2022
Some College (No Degree) - Dental Assisting
Hagerstown Community College
Hagerstown, MD05-2026
Skills
- Patient records management
- Appointment scheduling
- Patient Communication
- Patient Interaction
- Patient confidentiality
- Administrative support
- Attention to detail
- Customer service
- Conflict Resolution
References
- Krisandra Joia, +1 (301) 491-6586
- Amie Edwards, Pyramid Recovery Center, Aedwards2@pyramidhc.com, +1 (304) 820-8431
Timeline
Front Desk Patient Coordinator
Rankin Physical Therapy
02.2026 - Current
Administrative Assistant
Pyramid Mountaineer Recovery Center
08.2024 - 05.2025
Behavioral Health Technician
Mountaineer Recovery Center
10.2022 - 08.2024
Diploma -
Martinsburg High School
Some College (No Degree) - Dental Assisting
Hagerstown Community College