Dena Fakhouri
Dearborn,MI
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
6
6
years of professional experience
Work History
Front Desk Patient Care Coordinator
Eltahawy Neurosurgeon and Spine Care Center
04.2024 - Current
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Monitored inventory levels of medical supplies and equipment, placing orders when necessary to prevent shortages or delays in patient care provision.
Front Desk Receptionist
Hand and Stone Massage and Facial
02.2024 - 07.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Nurse Assistant
Garden City Hospital
08.2021 - 02.2024
- Provides patients comfort by utilizing resources and materials; transporting patients; answering patients' call lights and requests; and reporting observations of the patient to the nursing supervisor
- Documents actions by completing forms, reports, logs, and records
- Some skills that allow me to do my job effectively are those of the following: my communication skills, the ability to handle highly stressful environments, speak a second language, and help provide care for the patient.
Nurse Assistant
Hospital Wyandotte (ICU)
08.2022 - 04.2023
- Provides patients comfort by utilizing resources and materials; transporting patients; answering patients' call lights and requests; and reporting observations of the patient to the nursing supervisor
- Documents actions by completing forms, reports, logs, and records
- Some skills that allow me to do my job effectively are those of the following: my communication skills, the ability to handle highly stressful environments, speak a second language, and help provide care for the patient.
MVP Endovascular
08.2020 - 10.2021
- Greeted guests, scheduled, and prepped folders for procedures
- Coordinated with hospitals for patients' follow-up care
- Assisted in the operating room and ordering supplies needed to continue care
- Think about the size of the team you led, the number of projects you balanced, or the number of articles you wrote.
Pharmacy technician
02.2018 - 09.2020
- Patient profile management, with adherence to HIPAA laws
- Insurance verification, and prior authorization processing
- High-volume prescription processing
- Inventory management, and pharmacy stock replenishment
- Inventory control of CI – CV classified narcotics
- Processed prescription transfer
- Liaison between insurance companies and patients
- Home delivery of prescriptions for pharmacy patients.
Education
High School Diploma - May 2018
Henry Ford Early College
Dearborn Heights, MIAssociate of Arts - Applied Science
Henry Ford College
Dearborn, MIBaker College Royal Oak - Accelerated Bachelor's Degree Business Administra
Currently
05.2025
Skills
- Time management and punctuality on assessments and any other important factors, team player, bilingual, problem solving, Microsoft Office CPR certification I am also familiar with healthcare systems EPIC, Sunquest, ECW, Healow, EClinicals, and Carecloud
- Multitasking ability
- Customer Service
- Attention to Detail
- Insurance Verification
- Patient Care Coordination
- Medical Terminology
- Patient documentation
- Patient Records Management
- HIPAA Compliance
- Organizational Skills
Timeline
Front Desk Patient Care Coordinator
Eltahawy Neurosurgeon and Spine Care Center
04.2024 - Current
Front Desk Receptionist
Hand and Stone Massage and Facial
02.2024 - 07.2024
Nurse Assistant
Hospital Wyandotte (ICU)
08.2022 - 04.2023
Nurse Assistant
Garden City Hospital
08.2021 - 02.2024
MVP Endovascular
08.2020 - 10.2021
Pharmacy technician
02.2018 - 09.2020
High School Diploma - May 2018
Henry Ford Early College
Associate of Arts - Applied Science
Henry Ford College
Baker College Royal Oak - Accelerated Bachelor's Degree Business Administra
Currently
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