Summary
Overview
Work History
Education
Skills
Languages
Timeline
Barista

Itzamaray Diaz Borquez

Summary

Developed strong customer service and time management skills in a fast-paced environment. Demonstrated ability to thrive in high-pressure situations while maintaining attention to detail and quality. Looking to transition into new field where these transferrable skills can be effectively utilized.

Overview

4
4
years of professional experience

Work History

Barista

Bake Sale Bakery & Cafe
02.2025 - Current
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Maintained regular and consistent attendance and punctuality.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.

Team Member

Dave's Hot Chicken
07.2023 - 02.2025
  • Developed strong cooperative relationships with coworkers and managers.
  • Operated register to process payments and collect cash payment for order totals.
  • Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
  • Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
  • Maintained clean and orderly store environment, ensuring pleasant shopping experience for customers.
  • Supported new staff through comprehensive onboarding process, ensuring smooth transition into their roles.

Boba Barista

Boba Time
01.2023 - 06.2023
  • Collaborated with team members to optimize workflow during peak hours for improved customer service.
  • Developed strong knowledge of menu offerings, enabling prompt and accurate order taking.
  • Contributed to store cleanliness, carrying out routine cleaning tasks as part of daily responsibilities.
  • Participated in inventory management tasks to ensure adequate stock levels for daily operations.
  • Controlled line and crowd with quick, efficient service.

Team Member

Panera Bread
10.2021 - 12.2022
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.

Education

Associate of Arts - Psychology

Citrus College
Glendora, CA
06-2025

Associate of Arts - Sociology

Citrus College
Glendora, CA
06-2025

Skills

  • Time management
  • Friendly and outgoing
  • Attention to detail
  • Exceptional customer service
  • POS systems
  • Problem-solving
  • Active listener
  • Teamwork and collaboration

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Barista

Bake Sale Bakery & Cafe
02.2025 - Current

Team Member

Dave's Hot Chicken
07.2023 - 02.2025

Boba Barista

Boba Time
01.2023 - 06.2023

Team Member

Panera Bread
10.2021 - 12.2022

Associate of Arts - Psychology

Citrus College

Associate of Arts - Sociology

Citrus College

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Itzamaray Diaz Borquez