Itza Nayeli Rojas Blandon

•I filed and managed customer files, ensuring the confidentiality and order of the information.

•I assisted clients by providing basic information about the status of their cases and resolving general concerns.

•I made copies, scans and digitization of important documents for processing.

• I collaborated with the team on efficient work tasks during the tax season.

•I provided customer service in English/Spanish for gas and electricity services, assisting customers with inquiries about their accounts, billing, service activation and troubleshooting.

• I answered a high volume of incoming and outgoing calls, always maintaining professionalism and efficiency. I solved customer concerns, ensuring their satisfaction and following the company's procedures and compliance standards.

•I showed strong communication, problem-solving and adaptability skills in a dynamic work environment.