ITZANI PORCAYO
Lake Worth,FL
Summary
Offering strong interpersonal skills and willingness to learn and develop in customer-focused environment. Delivers the ability to quickly understand and apply new concepts, ensuring smooth and accurate transaction processing. Ready to use and develop communication and problem-solving skills.
Proactive and goal-oriented professional with excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Customer Service/ Cashier
Chevron Gas Station
01.2024 - Current
- Demonstrated strong attention to detail when processing complex transactions involving multiple payment methods
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Assist customers with product inquiry and provide recommendations
- Assisted in training new cashiers on proper procedures for handling transactions and resolving customer issues
- Process returns and exchanges in accordance with company policies
- Maintained a balanced cash drawer at all times, reconciling discrepancies promptly
- Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
- Managed high-volume checkout lanes during peak hours while maintaining accuracy and speed
- Collaborated with the store management team to resolve pricing discrepancies or product returns
- Ensured cleanliness and organization of the checkout area, including bagging items properly and restocking supplies as needed
- Utilized point-of-sale (POS) system proficiently to process discounts, coupons, gift cards, and loyalty rewards programs
- Handled exchanges or refunds according to company policies while providing excellent service to dissatisfied customers
- Maintained knowledge of current promotions, sales events, and store policies to provide accurate information to customers
- Contributed ideas for improving checkout processes or enhancing customer experience based on feedback from customers or colleagues
- Assisted in inventory management
- Resolved customer complaints regarding pricing errors or product availability with professionalism
- Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
- Suggested alternative products when requested items were out of stock
- Performed opening/closing duties including counting money in the register before/after shifts
- Maintained confidentiality of sensitive financial information during transactions
- Offered additional services such as loyalty programs or special promotions to enhance customer engagement.
Front desk receptionist
Yogi Motorsport LLC
02.2023 - 01.2024
- Greeted and welcomed guests, providing a positive first impression of the company
- Managed a high volume of incoming calls, directing them to the appropriate departments or individuals
- Scheduled appointments and maintained an organized calendar for multiple staff members
- Efficiently handled all incoming and outgoing mail, packages, and deliveries
- Maintained cleanliness and organization of the front desk area at all times
- Provided administrative support to various departments as needed, including data entry and filing
- Responded promptly to customer inquiries in person, via phone or email, resolving issues effectively
- Collaborated with other team members to ensure seamless communication across different departments
- Created detailed reports on daily activities such as visitor traffic and call volumes for management review
- Handled confidential information with utmost discretion while maintaining strict confidentiality protocols
- Managed inventory of office equipment, ensuring availability and coordinating repairs or replacements as needed
- Maintained knowledge of company policies, procedures, and services to provide accurate information to guests
- Demonstrated strong problem-solving skills when handling difficult situations or demanding customers
- Confirmed appointments, communicated with clients, and updated client records.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Tracked important information in excel spreadsheets and ran reports or generated graphs using data.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Receptionist
Sunrise party rentals
04.2019 - 12.2022
- Greeted and welcomed visitors, providing a positive first impression of the company
- Managed a high volume of incoming calls, efficiently routing them to the appropriate departments
- Scheduled appointments and maintained calendars for multiple executives, ensuring optimal time management
- Maintained an organized front desk area, including managing visitor sign-in process and distributing badges
- Responded to inquiries from clients and employees in a timely manner, providing accurate information or directing them to the appropriate resources
- Handled sensitive documents with confidentiality and discretion, maintaining strict adherence to privacy policies
- Responded to inquiries from callers seeking information about products.
- Corresponded with clients through email, telephone, or postal mail.
- Handled cash transactions and maintained sales and payments records accurately.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Managed multiple tasks and met time-sensitive deadlines.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Education
High school diploma -
Lake Worth High School
Lake Worth, FLSkills
- Customer satisfaction
- Adaptability and flexibility
- Time management
- Attention to detail
- Retail merchandising
- Inventory management
- Cash handling expertise
- POS system operation
- Data entry proficiency
- Drawer management
- Phone etiquette
- Team collaboration
- Relationship building
- Honest and dependable
- Inventory stocking
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Customer Service/ Cashier
Chevron Gas Station
01.2024 - Current
Front desk receptionist
Yogi Motorsport LLC
02.2023 - 01.2024
Receptionist
Sunrise party rentals
04.2019 - 12.2022
High school diploma -
Lake Worth High School
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