Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Itzel Garcia

Chicago,IL

Summary

Goal-driven banking professional well-versed in managing diverse customer needs. Successful at excelling in fast-paced, competitive banking environments. Good sales and customer service abilities paired with in-depth knowledge of bank products and services. Proficient in updating accounts, processing transactions and coordinating records. Well-versed in solving routine and complex financial problems.

Overview

7
7
years of professional experience

Work History

Associate Banker - ME

Chase Bank
01.2023 - Current
  • Opened, closed, and updated accounts for customers.
  • Evaluated client financial positions and identified most appropriate banking products.
  • Managed customer walk-ins by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
  • Executed wire transfers, stop payments and account transfers.

Secretary

M & J XPRESS
01.2020 - Current
  • Created and tracked company expenses throughout each tax year
  • Processed payroll on a weekly basis for employees by calculating and entering data for checks
  • Accurately calculated bonuses and overtime for each employee

Associate Banker

Chase Bank
08.2022 - 01.2023
  • Balanced teller drawers and handled two ATM's.
  • Developed and maintained strong customer relationships, providing exceptional service and advice.
  • Collaborated with other departments to confirm compliance with banking procedures and regulations.

Sales Associate

Primark
02.2021 - 07.2022
  • Awarded for recognition of hard work and completion of one year
  • Helped solved customer challenges by offering relevant products and services
  • Assisted at registers, stock room, zoning, and replenished inventory that best fits company expectations

Sales Associate

The Children’s Place
06.2020 - 01.2021
  • Responsible for promoting and selling the company’s products to customers
  • Helped an average of 30 customers per day by responding to inquiries and checking out
  • Achieved daily goals of opening credit cards with an above average of 10 a week

Creative Marketing Intern

Chi Teen Lit Fest
10.2019 - 09.2020
  • Designed & created digital marketing campaign to produce content for the website and social media
  • Designed, created, and implemented banners and posters for mass distribution on Chicago's mass transit system, downtown locations, and across all public schools
  • Successfully planned and carried out a virtual fest (initially in person) for teens to attend from home

The Children’s Museum
01.2017 - 02.2020
  • Tutored young children between the ages of 4-10 with math and reading skills
  • Meet and greet guests during their visit along with optional tours

Education

Economics

DePaul University – Driehaus College of Business
Chicago, IL
03.2024

Skills

  • Knowledgeable technical skills such as Microsoft Excel, PowerPoint and ADP
  • Inbound Customer Calls
  • Product and Service Sales
  • Recruitment and Hiring
  • Event Scheduling
  • Cash Handling
  • Consumer Banking

Languages

English
Native or Bilingual
Spanish
Native or Bilingual
French
Limited Working

Timeline

Associate Banker - ME

Chase Bank
01.2023 - Current

Associate Banker

Chase Bank
08.2022 - 01.2023

Sales Associate

Primark
02.2021 - 07.2022

Sales Associate

The Children’s Place
06.2020 - 01.2021

Secretary

M & J XPRESS
01.2020 - Current

Creative Marketing Intern

Chi Teen Lit Fest
10.2019 - 09.2020

The Children’s Museum
01.2017 - 02.2020

Economics

DePaul University – Driehaus College of Business

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Itzel Garcia