Itzel Gonzalez Perez
Scottsdale,United States
Summary
Experienced Crew Member with a proven track record in delivering exceptional customer service, efficiently handling food preparation, and effectively managing drive-thru operations. Adept at problem-solving and collaborating with team members to ensure a positive dining experience for customers. Committed to upholding rigorous standards of food safety and cleanliness while fostering strong customer loyalty.
Overview
2
2
years of professional experience
Work History
Resturaunt
Thai Chili 2Go
8870 N 90th St #100, Scottsdale, AZ 85250
10.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
Crew Member
McDonald's
Scottsdale, AZ, United States
08.2022 - 10.2024
- Educated customers on menu items, product ingredients and nutritional values
- Performed cashier duties such as taking orders, collecting payments and providing change
- Restocked kitchen supplies including food products and utensils
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles
- Greeted customers upon arrival, provided menus and answered questions regarding menu items
- Provided excellent customer service to maintain a positive atmosphere for guests
- Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards
- Adhered to health department regulations regarding food handling procedures
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies
- Resolved customer complaints in a professional manner
- Monitored quality of food served to ensure it met company standards for presentation and temperature
- Informed customers about daily specials in an engaging manner
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift
- Organized and restocked supplies to support operations and team productivity
- Interacted pleasantly with guests to deliver quality customer service
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment
- Restocked napkins, condiments and utensils at self-service areas during slow periods
- Welcomed and thanked guests to demonstrate appreciation for patronage
Education
High School Diploma -
Coronado High School
Scottsdale, AZ05.2024
Skills
- Menu Recall
- Food Running
- Order Management
- Inventory Restocking
- Customer Engagement
- Food Preparation
- Customer Service
- Drive-Thru Operations
- Integrity
- Trustworthiness
- Taking Orders
- Adaptive Work Hours
- Creativity
- Innovation
- Clear Communication
- Line Efficiency
- Teamwork
- Collaboration
- Cleaning
- Time Management
- Ordering Procedures
- Safety Awareness
- Initiative
- Self-Motivation
- Complex Problem-Solving
- Efficient Currency Handling
- Workplace Efficiency
- Safety
- Problem-Solving
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Resturaunt
Thai Chili 2Go
10.2024 - Current
Crew Member
McDonald's
08.2022 - 10.2024
High School Diploma -
Coronado High School