Itzel Guzman
Chicago,IL
Summary
Personable and motivated with strong ability to lead teams effectively and maintain positive work environment. Demonstrates understanding of operational procedures and possesses strong organizational and communication skills. Committed to driving team success and ensuring high levels of productivity.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
4
4
years of professional experience
Work History
Clerical Worker
Infinity STEM High School
10.2023 - 07.2025
- Completed clerical tasks such as filing, copying, and distributing mail.
- Executed record filing system to improve document organization and management.
- Maintained strict confidentiality when handling sensitive information, adhering to company policies regarding privacy protection.
- Improved office efficiency by streamlining filing systems and organizing document storage.
- Greeted parents and visitors both English and Spanish
- Made sure that all incoming student have the proper documentation to get enrolled to the campus.
- I was the leader of the afterschool tutoring program.
- My first year of coaching the boys frosh-soph soccer team leaded to an undefeated team.
Shift Leader
Dunkin Donuts
06.2021 - 10.2023
- As a shift leader, my job is to train new employees and demonstrate leadership to my coworkers. This involves representing high-quality services to all customers and assigning tasks. Overall, I created a smooth shift and had good communication with my coworkers.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Conducted regular evaluations of employee performance, providing constructive feedback for continuous improvement.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
Education
High School Diploma -
Infinity Math Science & Tech High School
3120 S Kostner Ave06.2022
Certificate - CMA
Midwestern Career College
203 N LaSalle St #140011-2025
Skills
- Cash Handling
- Customer service
- Shift management
- Schedule and calendar management
- Mail sorting
- Verbal and writing communication
- Confidentiality
- Multitasking Abilities
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Clerical Worker
Infinity STEM High School
10.2023 - 07.2025
Shift Leader
Dunkin Donuts
06.2021 - 10.2023
High School Diploma -
Infinity Math Science & Tech High School
Certificate - CMA
Midwestern Career College
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